Principal ServiceNow Platform Engineer

Westpac Group; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Westpac Group is seeking a Principal ServiceNow Platform Engineer to lead the ServiceNow platform with 7+ years of experience. You will define standards, solve complex challenges and mentor engineers as the platform evolves, collaborating with architects, product owners and stakeholders.

This permanent, hybrid role focuses on AI, automation and emerging technologies to enhance platform capabilities and adoption.

Join a team committed to delivering solid banking technology and career growth.

Qualifications

• 7+ years of ServiceNow experience and enterprise-scale design.
• Strong JavaScript, scripting, APIs, integrations and automation.
• Ability to define engineering standards, patterns and best practices.
• Experience providing technical leadership and mentoring engineers.
• Experience leading complex technical initiatives and delivering outcomes.
• Knowledge of platform architecture, security, performance and governance.
• Experience with AI, automation and emerging technologies.
• Strong collaboration and stakeholder engagement skills.
• Strong analytical and problem-solving skills.

Skills

ServiceNow expertise

Enterprise-scale design

JavaScript & APIs

Engineering standards

Technical leadership

Mentoring engineers

Platform architecture & governance

AI & automation awareness

Stakeholder engagement

Analytical problem-solving

Tools

ServiceNow

JavaScript

Job description

Job Description Create your best future and join Westpac as a Principal ServiceNow Platform Engineer.

What’s the role?

As a Principal Platform Engineer, you'll be one of the most senior technical leaders for the ServiceNow platform. You'll bring 7+ years of ServiceNow experience and help set engineering direction, define standards, solve complex technical challenges, mentor engineers, and guide how the platform evolves over time. You'll work closely with engineers, architects, product owners and stakeholders to improve platform capabilities and support the adoption of AI, automation and emerging technologies. This is a permanent role.

What do I need?

• Strong ServiceNow platform knowledge across multiple products and capabilities.
• Experience designing and supporting enterprise-scale ServiceNow solutions.
• Strong skills in JavaScript, scripting, APIs, integrations and automation.
• Ability to define engineering standards, patterns and best practices.
• Experience providing technical leadership and mentoring engineers.
• Experience leading complex technical initiatives and delivering outcomes.
• Knowledge of platform architecture, security, performance and governance.
• Experience with AI, automation and emerging technologies.
• Strong collaboration, communication and stakeholder engagement skills.
• Strong analytical and problem-solving skills.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.

- Hybrid.