Principal Engineering Manager

TAL Services Limited; Melbourne; On-site; AUD 240,000 - 320,000; Full time

Job summary

TAL Services Limited is seeking a Principal Engineering Manager to lead Lifebroker's Digital Transformation, guiding architecture decisions across Salesforce FSC, AWS and Snowflake while ensuring scalability and security. You will drive delivery, reliability and business-aligned roadmapping for a live, customer-facing platform.

We are looking for an experienced leader who can grow a high-performing team, manage costs, and align technical strategy with TAL's growth ambitions in a dynamic

Qualifications

• 8+ years' software engineering experience with leadership or management role.
• Deep Salesforce Financial Services Cloud experience with FSC data model and post-go-live operation.
• Experience with AWS serverless and event-driven architectures.
• Production experience with Snowflake including data modelling and pipelines.
• Strong observability, infrastructure as code, CI/CD, security, and incident response practices.
• Proven engineering leadership and capability to transition teams to ongoing platform ownership.
• Commercial/delivery mindset with estimation and capacity planning experience.
• Nice to have: Genesys Cloud, Salesforce Data Cloud, AI-assisted tools, CPS 234 or life insurance/FS platforms.

Responsibilities

• Own the technical direction of the Lifebroker platform across Salesforce FSC, AWS and Snowflake.
• Unlock commercial potential by delivering digital journeys, automation, data and integration capabilities.
• Lead the engineering function from programme delivery to platform excellence and ongoing operation.
• Drive platform reliability and translate business priorities into a realistic engineering roadmap.
• Lead and develop a high-performing engineering team with strong observability and IaC practices.

Skills

Leadership

Engineering leadership

Salesforce FSC

AWS

Snowflake

Observability

Infrastructure as code

CI/CD

Security

Incident response

API/integration management

Commercial & delivery mindset

Platform ownership

Go-live operations

Tools

Salesforce Financial Services Cloud

AWS

Snowflake

Job description

At TAL, we're committed to helping our people build meaningful careers while making a real difference to Australians. Internal career opportunities are an important part of how we develop capability, support career growth and create opportunities for our people to explore new challenges across the business.

This role offers an opportunity to broaden your experience, build new skills, expand your network and continue your development within TAL. Whether you're looking to deepen your expertise, take on new challenges or explore a different area of the business, internal opportunities help our people continue to grow and develop their careers.

Why Consider This Opportunity?

This is an opportunity to:

• Build your expertise and develop new skills in a different area of the business
• Expand your network and collaborate with stakeholders across TAL
• Contribute to strategic initiatives that support our customers, partners, and people
• Continue building your career through experiences that broaden your capability, strengthen your network and support your long-term development goals.

Lifebroker's Digital Transformation programme is entering an exciting new phase as its modern platform moves into live operation. We're looking for a Principal Engineering Manager to lead this transition, bringing deep, production-proven expertise across Salesforce Financial Services Cloud, AWS and Snowflake. This is an opportunity for an experienced engineering leader who understands how to operate, optimise and evolve a complex, integrated platform at scale.

With the foundations in place, your focus will be on unlocking what comes next, from enhancing digital application journeys and driving Agentforce-enabled efficiencies to advancing event-driven insurer integrations and real-time data pipelines. You'll combine strong technical credibility with strategic leadership to identify opportunities, accelerate delivery and maximise the value of the platform, playing a key role in supporting Lifebroker's future growth.

In this role you will:

Own the technical direction of the Lifebroker platform, leading architecture decisions across Salesforce Financial Services Cloud, AWS and Snowflake and ensuring the platform remains scalable, secure and technically robust as it evolves.

Unlock the commercial potential of the platform, identifying and delivering opportunities across digital journeys, automation, data and integration capabilities that directly support Lifebroker's growth ambitions.

Lead the engineering function from programme delivery to platform excellence, establishing the operating model, engineering standards and ways of working required to successfully run and continuously improve a live, customer-facing platform.

Drive engineering delivery and platform reliability, translating business priorities into a realistic engineering roadmap while maintaining the performance and stability of insurer integrations, partner APIs and critical platform services.

Lead and develop a high-performing engineering team, building capability across Salesforce, AWS and Snowflake while embedding strong practices across observability, incident response, security, change management and infrastructure as code.

Qualifications:

8+ years' software engineering experience, including at least four years in an engineering leadership or management role with accountability for live, production-scale platforms.

Deep, hands-on Salesforce Financial Services Cloud experience, with strong knowledge of the FSC data model, platform architecture and post-go-live operation. Experience unlocking broader Salesforce capabilities, including Agentforce, will be highly valued.

Strong production experience across AWS, particularly serverless and event-driven architectures, with proven capability in designing and operating secure, resilient and cost-effective cloud environments.

Production experience with Snowflake, including data modelling, pipeline governance, performance optimisation and integration with operational platforms to enable real-time data and business insights.

Strong engineering and platform management practices, including observability, infrastructure as code, CI/CD, security, change management, incident response and API/integration management.

Proven engineering leadership capability, with experience leading high-performing teams, building technical capability and successfully transitioning engineering functions from programme delivery into ongoing platform ownership and operational excellence.

Strong commercial and delivery mindset, with experience in estimation, capacity planning and technology cost management, and the ability to balance business priorities, technical complexity, risk and delivery outcomes.

Highly regarded: Experience with Genesys Cloud, Salesforce Data Cloud, AI-assisted development tools, APRA CPS 234 requirements, or technology platforms within life insurance or financial services.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.