Engineering Manager - Policy Servicing

TAL; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

TAL in Melbourne is seeking an Engineering Manager – Policy Servicing to lead teams, manage PAS, Life400, CLOAS and EthIL/ILSA platforms, ensure availability and security while transitioning to DevOps/DevSecOps.

You will influence technology risk, budget, and vendor performance, and drive adoption of AI-enabled development practices in a regulated financial services environment.

Join TAL to help deliver reliable servicing tech to millions of Australians with career growth and inclusive culture.

Qualifications

• Proven experience leading software engineering and technology operations in financial services.
• Strong capability in workforce planning, succession planning and coaching tech teams.
• Know-how in production support, incident management and disaster recovery.
• Experience with DevOps/DevSecOps and AI-enabled development governance.
• Financial awareness, vendor management and cross-functional leadership in regulated settings.
• Familiarity with platforms like Life400, CLOAS, PAS and related tooling.

Responsibilities

• Lead engineering teams to prioritize and deliver BAU engineering needs.
• Own health, availability, recoverability and lifecycle planning of platforms.
• Drive transition to DevOps/DevSecOps and AI-enabled practices with proper governance.
• Manage technology risk, cyber vulnerabilities and technical debt.
• Oversee vendor performance, budgeting and stakeholder communications.

Skills

Engineering Leadership

Platform Reliability

DevOps Transformation

AI-Enabled Delivery

Vendor & Stakeholder Management

Regulatory & Risk Knowledge

Cross-Functional Leadership

Education

Engineering degree in Computer Science or related field

Tools

ServiceNow

Jira

Life400

PAS

EthIL/ILSA

IBM iSeries / z/OS knowledge

Job description

• Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
• Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.
• Our competitive benefits package includes everything from financial literacy to health and wellness initiatives, designed with your well-being in mind

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we\'re driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we\'re reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Engineering Manager – Policy Servicing leads the people, systems and processes that operate, sustain and evolve TAL’s Policy Servicing technology platforms, including PAS, Life400, CLOAS and EthIL/ILSA. Leading eight Engineering and Support Leads, the role is accountable for platform availability and recoverability, technology risk, business-as-usual delivery, workforce capability, cost and vendor performance, while driving the transition to DevOps and DevSecOps ways of working. The role will also support the adoption of approved AI-enabled development practices and ensure technology capability is aligned to Heritage and Direct Simplification and the longer-term direction toward Life400.

In this role you will:

• People Leadership & Capability: Lead, coach and develop Engineering and Support Leads, building a high-performing, engaged and future-ready workforce with strong succession and cross-platform capability.
• Platform Stewardship & Service Resilience: Own the health, availability, recoverability and ongoing sustainability of PAS, Life400, CLOAS and EthIL/ILSA, including incident management, disaster recovery and lifecycle planning.
• Engineering Delivery & Prioritisation: Lead the prioritisation, resourcing and reliable delivery of business-as-usual engineering requirements, including regulatory, compliance, remediation, repricing and annual servicing activities.
• Technology Risk, Security & Transformation: Proactively manage technology risk, cyber vulnerabilities, obsolescence and technical debt, while leading the transition to DevOps and DevSecOps and embedding approved AI-enabled development practices.
• Commercial, Vendor & Stakeholder Management: Manage workforce capacity, costs and vendor performance, while providing clear visibility of delivery, risk, resilience and investment priorities through key planning and governance forums.

Qualifications

• Engineering & Operations Leadership: Proven experience leading software engineering and technology operations teams supporting business-critical enterprise platforms, ideally within financial services or life insurance.
• People Leadership & Workforce Capability: Strong experience coaching and developing technology teams, with demonstrated capability in workforce planning, succession planning and building future-ready skills.
• Platform Resilience, Risk & Security: Strong knowledge of production support, major incident management, disaster recovery, technology risk, cyber vulnerabilities, legacy technology and technical debt.
• DevOps, DevSecOps & AI-Enabled Delivery: Experience leading DevOps and DevSecOps transformation and adopting AI-enabled development practices within appropriate governance, security, quality and risk controls.
• Commercial & Stakeholder Management: Strong financial, capacity and vendor management experience, combined with excellent communication, judgement and cross-functional leadership skills in a regulated environment, including familiarity with APRA CPS 230 requirements.
• Knowledge of IBM iSeries or z/OS and platforms such as Life400, CLOAS, PAS and EthIL/ILSA.
• ITIL or equivalent service-management familiarity.
• Experience with ServiceNow, Jira and Agile delivery practices.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index

Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.

Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.