Senior Business Analyst

TAL Services Limited; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

TAL Services Limited is seeking a Senior Business Analyst in Sydney to drive complex business and technology initiatives across a regulated sector. You will partner with stakeholders to understand challenges, define requirements and deliver practical solutions that improve processes and customer outcomes.

You will lead workshops, map current and future processes, and translate needs into clear documentation while working within Agile and Waterfall delivery frameworks to achieve measurable

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Finance, Commerce or related discipline (or equivalent practical experience).
• Proven experience as a Business Analyst or Senior Business Analyst within financial services, insurance, banking or a similarly regulated environment is highly desirable.
• Familiarity with compliance, regulatory frameworks or risk controls is an asset.
• Strong requirements elicitation, process mapping and business analysis skills, with the ability to translate complex functional and non-functional requirements, process maps, user stories and acceptance criteria into clear, high-quality documentation.
• Exceptional stakeholder engagement and communication skills, with a demonstrated ability to influence, collaborate and build credibility with senior leaders and diverse business groups.
• Experience working on large-scale business transformation, technology implementation or process improvement initiatives, with working knowledge of Agile and Waterfall delivery frameworks.
• A naturally curious and analytical mindset, with strong attention to detail, sound problem-solving capability and a passion for delivering positive customer and business outcomes.
• Demonstrated experience using business analysis and collaboration tools including JIRA, Confluence, Microsoft Office (particularly Excel), Visio and ServiceNow, with exposure to Power BI and SQL highly regarded.

Responsibilities

• Partner with business stakeholders, technology teams and vendors to identify opportunities, define requirements and shape solutions that deliver measurable business value.
• Lead workshops, gather and document business requirements, and translate complex needs into clear functional specifications and actionable outcomes.
• Analyse current and future-state business processes, identifying opportunities to improve efficiency, customer outcomes and operational performance.
• Build trusted relationships with stakeholders at all levels, providing insights, challenging assumptions and influencing decision-making throughout project delivery.
• Support the successful implementation of solutions by collaborating across cross-functional teams, managing competing priorities and ensuring business objectives are achieved.

Skills

Requirements elicitation

Stakeholder engagement

Analytical mindset

Problem solving

Documentation

Education

Bachelor's degree in IT/CS/Finance/Commerce

Tools

JIRA

Confluence

Excel

Visio

ServiceNow

Power BI

SQL

Job description

At TAL, we're committed to helping our people build meaningful careers while making a real difference to Australians. Internal career opportunities are an important part of how we develop capability, support career growth and create opportunities for our people to explore new challenges across the business.

This role offers an opportunity to broaden your experience, build new skills, expand your network and continue your development within TAL. Whether you're looking to deepen your expertise, take on new challenges or explore a different area of the business, internal opportunities help our people continue to grow and develop their careers.

At TAL, we're committed to helping Australians live better lives by delivering fair, transparent and customer-focused outcomes. As a Senior Business Analyst, you'll play a key role in driving business and technology initiatives by partnering with stakeholders to understand complex challenges, define requirements and deliver practical solutions. Working across a range of strategic projects, you'll leverage your analytical expertise to improve processes, enhance customer experiences and support the successful delivery of business outcomes. This is an opportunity to work with a broad network of stakeholders, influence decision-making and contribute to meaningful change that aligns with TAL's purpose of protecting people, not just things.

In this role you will:

• Partner with business stakeholders, technology teams and vendors to identify opportunities, define requirements and shape solutions that deliver measurable business value.
• Lead workshops, gather and document business requirements, and translate complex needs into clear functional specifications and actionable outcomes.
• Analyse current and future-state business processes, identifying opportunities to improve efficiency, customer outcomes and operational performance.
• Build trusted relationships with stakeholders at all levels, providing insights, challenging assumptions and influencing decision-making throughout project delivery.
• Support the successful implementation of solutions by collaborating across cross-functional teams, managing competing priorities and ensuring business objectives are achieved.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Finance, Commerce or related discipline (or equivalent practical experience)
• Proven experience as a Business Analyst or Senior Business Analyst within financial services, insurance, banking or a similarly regulated environment is highly desirable Familiarity with compliance, regulatory frameworks or risk controls is an asset.
• Strong requirements elicitation, process mapping and business analysis skills, with the ability to translate complex functional and non-functional requirements, process maps, user stories and acceptance criteria into clear, high-quality documentation
• Exceptional stakeholder engagement and communication skills, with a demonstrated ability to influence, collaborate and build credibility with senior leaders and diverse business groups.
• Experience working on large-scale business transformation, technology implementation or process improvement initiatives, with working knowledge of Agile and Waterfall delivery frameworks.
• A naturally curious and analytical mindset, with strong attention to detail, sound problem-solving capability and a passion for delivering positive customer and business outcomes.
• Demonstrated experience using business analysis and collaboration tools including JIRA, Confluence, Microsoft Office (particularly Excel), Visio and ServiceNow, with exposure to Power BI and SQL highly regarded.