Engineering Manager - Policy Servicing

TAL Services Limited; Melbourne; Presencial; AUD 180.000 - 230.000; Jornada completa

Descripción de la vacante

TAL Services Limited in Melbourne is seeking an Engineering Manager - Policy Servicing to lead eight Engineering and Support Leads and oversee PAS, Life400, CLOAS and EthIL/ILSA platforms. The role focuses on availability, recoverability, risk, and BAU delivery while guiding DevOps and AI-enabled practices.

You will drive platform health, incident and disaster recovery, prioritise work, manage budgets and vendor performance, and coordinate governance forums to align with regulatory requirements

Formación

• Proven experience leading software engineering and technology operations teams
• Strong experience coaching and developing technology teams and workforce planning
• Experience in DevOps/DevSecOps transformation and AI-enabled development practices
• Familiarity with APRA CPS 230 requirements and regulatory environments
• Ability to manage platform health, incident response and disaster recovery

Responsabilidades

• Lead eight Engineering and Support Leads to delivery across PAS, Life400, CLOAS and EthIL/ILSA
• Own health, availability and recoverability of enterprise platforms
• Oversee incident management, disaster recovery and lifecycle planning
• Direct prioritisation, resourcing and delivery of BAU engineering work
• Drive transition to DevOps, DevSecOps and AI-enabled development practices
• Manage workforce costs, vendor performance and governance forums

Conocimientos

Engineering leadership

People leadership

Platform resilience

DevOps transformation

AI-enabled delivery

Vendor management

APRA CPS230 familiarity

Regulatory knowledge

Incident management

Herramientas

ServiceNow

Jira

Descripción del empleo

The Engineering Manager - Policy Servicing leads the people, systems and processes that operate, sustain and evolve TAL's Policy Servicing technology platforms, including PAS, Life400, CLOAS and EthIL/ILSA. Leading eight Engineering and Support Leads, the role is accountable for platform availability and recoverability, technology risk, business-as-usual delivery, workforce capability, cost and vendor performance, while driving the transition to DevOps and DevSecOps ways of working. The role will also support the adoption of approved AI-enabled development practices and ensure technology capability is aligned to Heritage and Direct Simplification and the longer-term direction toward Life400.

In this role you will:

• People Leadership & Capability: Lead, coach and develop Engineering and Support Leads, building a high-performing, engaged and future-ready workforce with strong succession and cross-platform capability.
• Platform Stewardship & Service Resilience: Own the health, availability, recoverability and ongoing sustainability of PAS, Life400, CLOAS and EthIL/ILSA, including incident management, disaster recovery and lifecycle planning.
• Engineering Delivery & Prioritisation: Lead the prioritisation, resourcing and reliable delivery of business-as-usual engineering requirements, including regulatory, compliance, remediation, repricing and annual servicing activities.
• Technology Risk, Security & Transformation: Proactively manage technology risk, cyber vulnerabilities, obsolescence and technical debt, while leading the transition to DevOps and DevSecOps and embedding approved AI-enabled development practices.
• Commercial, Vendor & Stakeholder Management: Manage workforce capacity, costs and vendor performance, while providing clear visibility of delivery, risk, resilience and investment priorities through key planning and governance forums.

  Qualifications

• Engineering & Operations Leadership: Proven experience leading software engineering and technology operations teams supporting business-critical enterprise platforms, ideally within financial services or life insurance.
• People Leadership & Workforce Capability: Strong experience coaching and developing technology teams, with demonstrated capability in workforce planning, succession planning and building future-ready skills.
• Platform Resilience, Risk & Security: Strong knowledge of production support, major incident management, disaster recovery, technology risk, cyber vulnerabilities, legacy technology and technical debt.
• DevOps, DevSecOps & AI-Enabled Delivery: Experience leading DevOps and DevSecOps transformation and adopting AI-enabled development practices within appropriate governance, security, quality and risk controls.
• Commercial & Stakeholder Management: Strong financial, capacity and vendor management experience, combined with excellent communication, judgement and cross-functional leadership skills in a regulated environment, including familiarity with APRA CPS 230 requirements.
• Desirable: Knowledge of IBM iSeries or z/OS and platforms such as Life400, CLOAS, PAS and EthIL/ILSA.
• ITIL or equivalent service-management familiarity.
• Experience with ServiceNow, Jira and Agile delivery practices.