Head Of Ai Product Engineering

Myob-2; Melbourne; Hybrid; AUD 220,000 - 320,000; Full time

Benefits offered by this job

Flexible hybrid work

Hybrid workplace offices

Home office stipend

Corporate discounts

Sonder partnership

Training & study support

Generous leave options

Job summary

MYOB is seeking a senior technology leader to drive engineering of customer-facing AI products, turning AI strategy into scalable customer experiences. You will lead AI engineering, data science and software teams, partnering with Product and Design to move agentic AI from concept to production.

You will set technical direction, ensure quality, reliability, safety and cost control, while growing engineering capability for MYOB's next AI journey and partnering with security and external AI

Qualifications

• Built and operated ML/LLM or AI-powered products in production.
• Led senior technical leaders and multidisciplinary teams.
• Experience with agentic systems and LLM architecture.
• Used evaluation frameworks and production metrics for AI.
• Knowledge of data sourcing and data curation for AI.
• Experience in responsible AI or regulated environments is valued.

Responsibilities

• Own the engineering of MYOB's agentic AI products from discovery through to production and ongoing operation.
• Define the target technical state for MYOB's AI products in partnership with the GM, Architecture and engineering teams.
• Establish rigorous evaluation frameworks, quality measures and release criteria for AI services.
• Define how we source, curate and improve data powering AI, using product experiences and feedback loops.
• Embed responsible AI into architecture and product design with appropriate governance and privacy.
• Lead and coach senior technical leaders across AI engineering, data science and software engineering.

Skills

AI product leadership

ML/LLM in production

Software architecture

Cross-functional collaboration

Job description

We're a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what's good for one business is good for all business-and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers-even families. That's why we're here: to give every person in business the tools they need to focus on what really matters and do Big Things-whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we're the business of software, we're really in the business of people. And that makes MYOB Everyone's Business.

About the role

We're looking for a senior technology leader to lead the engineering of MYOB's customer-facing AI products and turn our AI strategy into real, scalable customer experiences.

You’ll lead a multidisciplinary team spanning AI engineering, data science and software engineering, partnering closely with Product and Design to take agentic AI products from idea through to production. You’ll set the technical direction for how we build AI at MYOB, with accountability for quality, reliability, safety and cost, while building the engineering capability and talent needed for the next phase of our AI journey.

The team have successfully launched a number of new features in the last 12 months, and this role will help us mature to the next level of velocity and innovation.

Key responsibilities

• Own the engineering of MYOB's agentic AI products from discovery through to production and ongoing operation, translating product strategy into high-quality customer outcomes.
• Define the target technical state for MYOB's AI products in partnership with the GM, Architecture and engineering teams, guiding key architecture, platform and investment decisions.
• Establish rigorous evaluation frameworks, quality measures and release criteria, balancing accuracy, latency, reliability, safety and cost across production AI services.
• Define how we source, curate and improve the data that powers our AI, using existing data alongside redesigned product experiences and customer feedback loops to continuously improve AI performance.
• Embed responsible AI into architecture and product design, including appropriate human oversight, informed consent, clear scope of agent actions, auditability, reversibility, privacy and security.
• Lead and coach senior technical leaders across AI engineering, data science and software engineering, building strong engineering practices while partnering across Product, Design, Security, Architecture and external AI partners.

What we're looking for

• You’ve built and operated ML, LLM or AI-powered products in production and bring strong underlying software engineering and architecture capability.
• You’ve led senior technical leaders and multidisciplinary engineering teams, and know how to create clarity, accountability and strong technical cultures across multiple teams.
• You understand agentic systems, LLM architecture and the trade-offs between model quality, latency, cost, reliability and safety.
• You’ve used evaluation frameworks, test datasets, experimentation and production measurement to determine what is ready to ship and continuously improve AI products.
• You understand how data sourcing, curation and enhancement, including signals created through product experiences, can improve AI products and create sustainable competitive advantage.
• You’re equally comfortable partnering with Product and Design, shaping technical strategy and getting into the engineering detail, with experience in responsible AI or regulated environments highly regarded.

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

• See what it's like to work at MYOB and what we're all about.
• Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
• Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
• Benefit from our partnership with Sonder, which supports the wellbeing of our team members
• Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
• Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
• Join our communities, built a