Prestige Watch Service Coordinator

Swatch Group; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

The Swatch Group (Australia) PTY. LTD. is seeking a Prestige Customer Service Administrator in Sydney to deliver exceptional after-sales service for Breguet, Blancpain and Glashütte Original.

You will coordinate warranties, servicing, repairs and spare parts with two Prestige Watchmakers, connecting clients with boutiques, retailers and Brand Headquarters. You will handle enquiries, manage repairs, and maintain accurate records while leveraging SAP for parts and service workflows.

Qualifications

• Previous experience in customer service, retail, hospitality or a client-focused B2C/B2B environment.
• Excellent communication, organisational and time management skills.
• Strong attention to detail and a solutions-focused approach.
• Excellent computer literacy, including Excel, Word, PowerPoint and Outlook.
• SAP experience is advantageous.
• Strong numerical, administrative and problem-solving skills.
• The ability to work both autonomously and collaboratively.
• A genuine interest in luxury watches and fine craftsmanship.

Responsibilities

• Delivering exceptional and personalised customer service to B2C and B2B clients via phone, email and internal systems.
• Managing enquiries relating to servicing, repairs, warranties, quotations, spare parts and product information.
• Coordinating repair administration and preparing estimates.
• Monitoring repair progress and proactively communicating updates and timeframes.
• Assisting with basic diagnostics and product exchanges.
• Processing customer payments and maintaining accurate financial records.
• Liaising with international Brand Headquarters regarding repairs, spare parts and service requests.
• Managing spare parts inventory and transactions using SAP.
• Maintaining accurate customer, repair and inventory records.
• Building strong relationships with Brand General Managers, Watchmakers, boutiques, retailers and internal teams

Skills

Customer service

Retail experience

Hospitality experience

Communication

Time management

Attention to detail

Problem-solving

Autonomy

Team collaboration

Tools

SAP

Job description

The Swatch Group (Australia) PTY. LTD. is seeking a Prestige Customer Service Administrator in Sydney to deliver exceptional after-sales service for Breguet, Blancpain and Glashütte Original.

You will coordinate warranties, servicing, repairs and spare parts with two Prestige Watchmakers, connecting clients with boutiques, retailers and Brand Headquarters. You will handle enquiries, manage repairs, and maintain accurate records while leveraging SAP for parts and service workflows.