Luxury After-Sales Coordinator — Client Experience Lead

Breitling; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Breitling in Sydney is seeking a Customer Service Coordinator to be the brand ambassador for after-sales excellence. You will manage administrative workflows, data processing, and repair coordination while delivering a seamless client experience for both end customers and wholesale partners.

Ideal candidates thrive in a fast-paced environment, multitask with precision, and maintain poise under pressure. You will strengthen client relationships and support operational excellence across our luxury

Qualifications

• Experience in luxury customer service or after-sales support.
• Strong written and verbal communication skills.
• Highly organized with ability to multitask in a fast-paced environment.
• Proactive problem-solving and client-focused approach.
• Maintain meticulous records and data integrity.

Responsibilities

• Oversee end-to-end administrative process for repairs and after-sales services, including data entry and service requests.
• Maintain meticulous records across systems to ensure accuracy.
• Coordinate shipments and deliveries with logistics.
• Monitor outstanding jobs and prioritize tasks in a high-volume environment.
• Ensure adherence to procedures and service protocols.
• Identify opportunities to streamline workflows and improve client satisfaction.
• Track after-sales activity, shipments, and inventory updates.
• Prepare and distribute detailed activity and performance reports to stakeholders.
• Maintain collaboration with logistics and workshop teams for timely service.
• Deliver exceptional service to end customers and wholesale partners via phone, email, in-person.

Skills

Luxury service

Client administration

Multitasking

Written & verbal communication

Problem solving

Tools

CRM systems

Job description

Breitling in Sydney is seeking a Customer Service Coordinator to be the brand ambassador for after-sales excellence. You will manage administrative workflows, data processing, and repair coordination while delivering a seamless client experience for both end customers and wholesale partners.

Ideal candidates thrive in a fast-paced environment, multitask with precision, and maintain poise under pressure. You will strengthen client relationships and support operational excellence across our luxury