Prestige Customer Service Administrator | Sydney

Swatch Group; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

The Swatch Group (Australia) PTY. LTD. is seeking a Prestige Customer Service Administrator in Sydney to deliver exceptional after-sales service for Breguet, Blancpain and Glashütte Original.

You will coordinate warranties, servicing, repairs and spare parts with two Prestige Watchmakers, connecting clients with boutiques, retailers and Brand Headquarters. You will handle enquiries, manage repairs, and maintain accurate records while leveraging SAP for parts and service workflows.

Qualifications

• Previous experience in customer service, retail, hospitality or a client-focused B2C/B2B environment.
• Excellent communication, organisational and time management skills.
• Strong attention to detail and a solutions-focused approach.
• Excellent computer literacy, including Excel, Word, PowerPoint and Outlook.
• SAP experience is advantageous.
• Strong numerical, administrative and problem-solving skills.
• The ability to work both autonomously and collaboratively.
• A genuine interest in luxury watches and fine craftsmanship.

Responsibilities

• Delivering exceptional and personalised customer service to B2C and B2B clients via phone, email and internal systems.
• Managing enquiries relating to servicing, repairs, warranties, quotations, spare parts and product information.
• Coordinating repair administration and preparing estimates.
• Monitoring repair progress and proactively communicating updates and timeframes.
• Assisting with basic diagnostics and product exchanges.
• Processing customer payments and maintaining accurate financial records.
• Liaising with international Brand Headquarters regarding repairs, spare parts and service requests.
• Managing spare parts inventory and transactions using SAP.
• Maintaining accurate customer, repair and inventory records.
• Building strong relationships with Brand General Managers, Watchmakers, boutiques, retailers and internal teams

Skills

Customer service

Retail experience

Hospitality experience

Communication

Time management

Attention to detail

Problem-solving

Autonomy

Team collaboration

Tools

SAP

Job description

About Breguet, Blancpain And Glashütte Original

Exceptional service. Timeless craftsmanship.

This is a rare opportunity to work with three of Swatch Groups respected prestige brands Breguet, Glashütte Original, and Blancpain.

About Breguet, Blancpain And Glashütte Original

Exceptional service. Timeless craftsmanship.

This is a rare opportunity to work with three of Swatch Groups respected prestige brands Breguet, Glashütte Original, and Blancpain.

Founded in 1775, Breguet is synonymous with exceptional horology, innovation and timeless elegance. Blancpain, established in 1735, is the world's oldest watch brand and renowned for its dedication to mechanical watchmaking. With an uninterrupted heritage dating back to 1845, Glashütte Original represents the pinnacle of German watchmaking, combining traditional craftsmanship with innovative manufactory expertise.

A New Prestige Destination in Sydney

Anticipated to open in November 2026, Blancpain's first Australian boutique in central Sydney will also house a dedicated Prestige Customer Service Centre supporting Breguet, Blancpain and Glashütte Original.

As a Prestige Customer Service Administrator, you will deliver exceptional after-sales service to retail and wholesale clients, working closely with two Prestige Watchmakers to coordinate warranties, servicing, repairs and spare parts. You will connect clients, Watchmakers, boutiques, retailers and international Brand Headquarters, ensuring every interaction is managed with professionalism, accuracy and care.

Driven by excellence.

You will be responsible for the following

• Delivering exceptional and personalised customer service to B2C and B2B clients via phone, email and internal systems
• Managing enquiries relating to servicing, repairs, warranties, quotations, spare parts and product information
• Coordinating repair administration and preparing estimates
• Monitoring repair progress and proactively communicating updates and timeframes
• Assisting with basic diagnostics and product exchanges
• Processing customer payments and maintaining accurate financial records
• Liaising with international Brand Headquarters regarding repairs, spare parts and service requests
• Managing spare parts inventory and transactions using SAP
• Maintaining accurate customer, repair and inventory records

Building strong relationships with Brand General Managers, Watchmakers, boutiques, retailers and internal teams

About You

You are a highly organised, detail-oriented and service-driven professional who takes pride in delivering exceptional customer experiences. You enjoy building relationships, solving problems and managing multiple priorities with accuracy and care.

Watch industry experience is advantageous, but a genuine passion for watches, luxury and craftsmanship, together with a willingness to learn, will be highly regarded.

• Previous experience in customer service, retail, hospitality or a client-focused B2C/B2B environment
• Excellent communication, organisational and time management skills
• Strong attention to detail and a solutions-focused approach
• Excellent computer literacy, including Excel, Word, PowerPoint and Outlook
• SAP experience is advantageous
• Strong numerical, administrative and problem-solving skills
• The ability to work both autonomously and collaboratively
• A genuine interest in luxury watches and fine craftsmanship

Job Location:

Sydney, Australia (New South Wales)

Company Address:

The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia