Luxury Watch Prestige Service Coordinator

Swatch Group; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Swatch Group in Sydney, NSW, Australia is seeking a Prestige Customer Service Administrator to deliver exceptional after-sales service for B2C and B2B clients. You will coordinate warranties, servicing and spare parts with two Prestige Watchmakers, connecting clients with boutiques and Brand Headquarters to ensure professional, accurate care.

As part of a dedicated team, you will manage repair administration, communicate timelines, handle payments, and maintain precise records using SAP.

Qualifications

• Previous experience in customer service, retail, hospitality or a client-focused B2C/B2B environment.
• Excellent communication, organisational and time management skills.
• Strong attention to detail and a solutions-focused approach.
• Excellent computer literacy, including Excel, Word, PowerPoint and Outlook.
• SAP experience is advantageous.
• Strong numerical, administrative and problem-solving skills.
• The ability to work both autonomously and collaboratively.
• A genuine interest in luxury watches and fine craftsmanship.

Responsibilities

• Delivering exceptional and personalised customer service to B2C and B2B clients via phone, email and internal systems
• Managing enquiries relating to servicing, repairs, warranties, quotations, spare parts and product information
• Coordinating repair administration and preparing estimates
• Monitoring repair progress and proactively communicating updates and timeframes
• Assisting with basic diagnostics and product exchanges
• Processing customer payments and maintaining accurate financial records
• Liaising with international Brand Headquarters regarding repairs, spare parts and service requests
• Managing spare parts inventory and transactions using SAP
• Maintaining accurate customer, repair and inventory records
• Building strong relationships with Brand General Managers, Watchmakers, boutiques, retailers and internal teams

Skills

Customer service

Communication

Organisational skills

Time management

MS Office

Tools

SAP

Excel

Word

PowerPoint

Outlook

Job description

Swatch Group in Sydney, NSW, Australia is seeking a Prestige Customer Service Administrator to deliver exceptional after-sales service for B2C and B2B clients. You will coordinate warranties, servicing and spare parts with two Prestige Watchmakers, connecting clients with boutiques and Brand Headquarters to ensure professional, accurate care.

As part of a dedicated team, you will manage repair administration, communicate timelines, handle payments, and maintain precise records using SAP.