Prestige Beauty Store Manager: Lead and Elevate Sales

The Estée Lauder Companies; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Estée Lauder Companies in Sydney is seeking a dynamic Store/Retail/Counter Manager to lead and develop a high-performing team of Sales Associates. You will drive sales, customer service excellence and operational targets while executing agile business plans to recruit and retain customers.

This role emphasizes coaching, events, CRM and frontline marketing, offering a long-term career path within prestige beauty.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Lead, coach and develop the sales team to hit sales, service and operational targets
• Own and execute an agile business plan to recruit and retain customers
• Plan and run in-store events and promotional activities to drive traffic and revenue
• Provide inspirational, authentic customer service and model best practices for the team
• Oversee store operations, inventory, facilities management and cash handling
• Use insights from sales analysis to optimize staffing and scheduling
• Collaborate with marketing and CRM efforts to enhance customer relationships

Skills

Retail management

Customer service

Sales analysis

Staff scheduling

Event planning

Leadership

Team coaching

Business planning

Tools

Retail POS software

Microsoft Office

Inventory management systems

Job description

Estée Lauder Companies in Sydney is seeking a dynamic Store/Retail/Counter Manager to lead and develop a high-performing team of Sales Associates. You will drive sales, customer service excellence and operational targets while executing agile business plans to recruit and retain customers.

This role emphasizes coaching, events, CRM and frontline marketing, offering a long-term career path within prestige beauty.