Prestige Beauty Counter Lead & Coach

The Estée Lauder Companies; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates, driving sales, service and store operations to meet targets. You will own the end-to-end commercial plan, recruit and retain customers through strategic instore events, CRM excellence, and strong leadership of a high performing team, all within a prestige beauty environment.

This role offers progression within a global prestige brand and a comprehensive training and

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Results oriented with high drive to meet objectives.
• Ability to develop financial plans and manage resources.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through instore events and CRM.
• Provide leadership in store operations and drive performance of the team to deliver premium customer experiences.
• Progress career development within a prestige beauty environment.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Results oriented

Goal setting

People development

Diplomacy

Team leadership

Autonomy

Detail oriented

Organisation

Proactive

Discretion

Tools

Microsoft Excel

Email systems

Job description

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates, driving sales, service and store operations to meet targets. You will own the end-to-end commercial plan, recruit and retain customers through strategic instore events, CRM excellence, and strong leadership of a high performing team, all within a prestige beauty environment.

This role offers progression within a global prestige brand and a comprehensive training and