Beauty Counter Lead & Growth Coach

The Estée Lauder Companies; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Estée Lauder Companies in Sydney is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates to achieve sales, service and operational targets. You will create and execute an agile business plan to recruit and retain customers through in-store events, CRM and strategic targeting, while modelling professionalism and strong leadership in a fast-paced retail setting.

If you are ambitious and customer-focused, this role offers progressional opportunities with

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills and ability to win people over.
• Results oriented with high drive to meet objectives.
• Pursue goals beyond what is required.
• Sense others' development needs and bolster abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult situations with diplomacy and tact.
• Guides performance while holding others accountable.
• Cultivate and maintain informal networks.
• Models respect, helpfulness and cooperation.
• High attention to detail and organisational skills.
• Able to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Maintain confidentiality and discretion.

Responsibilities

• Lead, coach and develop the team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through events and CRM.
• Drive strategic targeting and in-store marketing while leading a high performing team.
• Provide leadership in a fast paced retail environment and develop talent for career progression.
• Cultivate a culture of customer centricity and operational excellence.

Skills

Effective verbal and written comms

Quality customer service

Results oriented

Pursue goals beyond expected

Develop others' capabilities

Anticipates customer needs

Handle difficult customer situations

Lead and hold team accountable

Build informal networks

Model teamwork and respect

Attention to detail

Autonomous with team contribution

Proactive and positive work approach

Discretion and tact

Tools

Microsoft Excel

Email/computer systems

Job description

Estée Lauder Companies in Sydney is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates to achieve sales, service and operational targets. You will create and execute an agile business plan to recruit and retain customers through in-store events, CRM and strategic targeting, while modelling professionalism and strong leadership in a fast-paced retail setting.

If you are ambitious and customer-focused, this role offers progressional opportunities with