Emerging Solutions Engineer - Pre-Sales & Technology

Hydrogen Group; Sydney; On-site; AUD 70,000 - 105,000; Full time

Job summary

Hydrogen Group is seeking an Emerging Solutions Engineer for its SMB team in Australia. This early-career role focuses on understanding customer needs and demonstrating how technology, AI, data, and automation can drive business growth.

You’ll work with Account Executives and Solution Engineers, gaining structured training and exposure to real-world engagements. You’ll build consultative skills, learn SaaS and CRM capabilities, and contribute to demonstrations while developing a career at the

Qualifications

• 0-2 years of professional experience, or a recent background in business, technology, engineering or a related field.
• A genuine interest in technology, AI, data, automation and digital innovation.
• Strong communication and interpersonal skills, with the ability to engage confidently with different stakeholders.
• A proactive, problem-solving mindset and the ability to learn quickly.

Responsibilities

• Support customer discovery sessions to understand business needs, challenges and objectives.
• Assist with the design and delivery of tailored solution demonstrations, showcasing CRM, AI, data and automation capabilities.
• Collaborate with sales and technical teams to develop solutions aligned with customer requirements.
• Build knowledge of SaaS platforms, CRM capabilities and emerging technology trends.
• Support opportunity management, customer engagement and relationship building throughout the sales process.
• Develop an understanding of how technology can enhance sales, service and marketing functions.
• Contribute to reusable demonstration materials and resources to support the wider team.
• Build trusted relationships with internal stakeholders and customers while developing consultative and communication skills.

Skills

Strong communication

Interpersonal skills

Team collaboration

Problem solving

Commercial awareness

Education

Tertiary qualification beneficial

Tools

CRM systems

SaaS platforms

AI technologies

Job description

Emerging Solutions Engineer - SMB

About the Role

We're partnering with a leading global technology business to find an Emerging Solutions Engineer to join its Small-to-Medium Business (SMB) team in Australia.

This is an exciting opportunity for an early-career professional with a passion for technology, problem-solving and customer engagement to build a career in solutions engineering. Working alongside experienced sales and technical teams, you'll help businesses understand how technology, AI, data and automation can solve challenges, improve processes and drive growth.

With structured training, mentorship and hands-on experience, this role offers the opportunity to develop your technical and commercial skills while working with innovative businesses across Australia.

The Role

As an Emerging Solutions Engineer, you'll work closely with Account Executives and experienced Solution Engineers to support customer engagements, understand business requirements and demonstrate how technology can deliver meaningful business outcomes.

Key responsibilities will include:

• Supporting customer discovery sessions to understand business needs, challenges and strategic objectives.
• Assisting with the design and delivery of tailored solution demonstrations, showcasing how CRM, AI, data and automation can improve business operations.
• Working collaboratively with sales and technical teams to develop solutions aligned with customer requirements.
• Building knowledge of SaaS platforms, CRM capabilities and emerging technology trends.
• Supporting opportunity management, customer engagement and relationship building throughout the sales process.
• Developing an understanding of how technology can enhance sales, service and marketing functions.
• Contributing to reusable demonstration materials and solution resources to support the wider team.
• Building trusted relationships with internal stakeholders and customers while developing your consultative and communication skills.

About You

We're looking for someone who is curious, commercially minded and eager to build a career at the intersection of technology, business and customer engagement.

You'll ideally bring:

• 0-2 years of professional experience, or a recent background in business, technology, engineering or a related field.
• A genuine interest in technology, AI, data, automation and digital innovation.
• Strong communication and interpersonal skills, with the ability to engage confidently with different stakeholders.
• A proactive, problem-solving mindset and the ability to learn quickly.
• A collaborative approach and the ability to thrive in a fast-paced, team-oriented environment.
• An interest in understanding business challenges and translating them into practical technology solutions.
• Familiarity with SaaS platforms or CRM systems would be advantageous, but is not essential.

Candidates from a range of educational and professional backgrounds are encouraged to apply. A tertiary qualification is beneficial but not essential; enthusiasm, curiosity and a willingness to learn are equally valued.

What’s on Offer?

• Structured training and mentorship from experienced technology professionals.
• Hands-on exposure to customer engagements, solution demonstrations and real-world business challenges.
• The opportunity to develop technical, consulting and commercial skills within a globally recognised technology business.
• Exposure to emerging AI, data and automation capabilities.
• Clear opportunities for long-term career development within solutions engineering.

If you're looking to launch your career in technology and enjoy combining problem-solving, customer interaction and innovation, we'd love to hear from you.