Premium Rental Concierge & Customer Service

Everything Fleet; Ballina Shire; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Employee reward program

Staff vehicle hire discount

Uniform provided

Birthday day off

Job summary

Everything Fleet is seeking a Customer Service Superstar to join our Ballina Airport branch. You will provide face-to-face and phone-based customer service and reservation support, ensuring interactions are first class.

The role operates on a full-time rotating roster, Monday–Sunday 8am–5pm, with flexibility for public holidays and extra hours as required. Opportunity for career progression within an established team.

Qualifications

• Experience in a similar role preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to follow processes and maintain accuracy.

Responsibilities

• Meet and greet customers warmly and provide high-quality service during rental check-in/out.
• Escort customers to vehicles and conduct pre-rental inspections.
• Process rental agreements accurately and capture pre/post rental photos as required.
• Coordinate with operations, detailing and fleet teams to ensure cars are prepared on schedule.
• Assist customers with bookings, extensions and amendments.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Job description

Everything Fleet is seeking a Customer Service Superstar to join our Ballina Airport branch. You will provide face-to-face and phone-based customer service and reservation support, ensuring interactions are first class.

The role operates on a full-time rotating roster, Monday–Sunday 8am–5pm, with flexibility for public holidays and extra hours as required. Opportunity for career progression within an established team.