Premium Home Appliance Field Service Tech (Australia)

Miele Tehnica Romania; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Quarterly Life Leave

Career development

Employee discounts

Wellbeing programs

Recognition program

Job summary

Miele is seeking a passionate, motivated Service Technician to join our Brisbane team in a permanent full-time capacity. You will visit customers in their homes, service premium domestic appliances, and represent the Miele brand with exceptional workmanship and service.

You will work independently, manage time effectively, and stay up-to-date with the latest product training and technologies while delivering high-quality repairs and strong customer relationships.

Qualifications

• Must-have: Minimum disconnect/reconnect electrical licence.
• Must-have: Strong fault-finding and problem-solving skills across electrical and mechanical systems.
• Must-have: Excellent customer service and communication skills.
• Must-have: Current and valid Australian driver’s licence.
• Must-have: Ability to work independently, manage time effectively and prioritise workloads.
• Nice-to-have: Unrestricted electrical licence.
• Nice-to-have: Gas and/or refrigeration licence.
• Nice-to-have: Experience in whitegoods, appliances, electrical trades or field service environments.
• Nice-to-have: Experience working with KPIs and mobile technology systems.

Responsibilities

• Carry out quality service repairs and fault diagnosis on Miele domestic appliances in customer homes and occasionally in the workshop
• Deliver exceptional customer experiences through professional communication and service excellence
• Manage allocated jobs efficiently to achieve strong first-time-fix results and minimise downtime
• Complete service documentation, invoices and payment processing accurately and on time
• Maintain van stock, tools and company equipment to ensure operational readiness
• Resolve customer concerns in the field and escalate technical issues where required
• Stay up to date with technical knowledge, product training and evolving technologies

Skills

Electrical licence

Fault-finding

Customer service

Driver's licence

Time management

Electrical licence (unrestricted)

Gas/refrigeration licence

Whitegoods experience

Mobile tech experience

Job description

Miele is seeking a passionate, motivated Service Technician to join our Brisbane team in a permanent full-time capacity. You will visit customers in their homes, service premium domestic appliances, and represent the Miele brand with exceptional workmanship and service.

You will work independently, manage time effectively, and stay up-to-date with the latest product training and technologies while delivering high-quality repairs and strong customer relationships.