Service Technician

Miele; Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Premium European van

Work from home model

Free annual health checks

EAP Support Services

Training and development

Career development

Job summary

Miele is seeking a Service Technician to join the Brisbane service team. You will perform in-field repairs at customers’ premises, coordinate with the planner to balance workloads, and resolve issues within company guidelines.

You will bring a technical background in appliance servicing, a current practicing license, and strong customer communication skills. The role offers a premium van, tools, and a flexible work-from-home setup.

Qualifications

• Cert III Appliance servicing with restricted electrical endorsement or higher license.
• Current practicing license.
• Gas license advantageous.
• White goods experience is preferred.
• Strong diagnostic and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Carry out quality field service repairs at the customer’s premises
• In conjunction with Call Planner optimise allocated workload to accommodate over-runs and minimise unproductive time
• Handle and resolve customer complaints in the field within company guidelines relevant to the position
• Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc.
• Ensure van stock is controlled in line with requirements

Skills

Gas License

Diagnostics

Customer interaction

Tools proficiency

Education

Cert III Appliance servicing

Job description

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around theworld who are committed to making our products even better every day - and help us to expand our innovation leadership.

The Position

Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work with our team in Brisbane.

Reporting into the Service Manager your responsibilities would include:

• Carry out quality field service repairs at the customer’s premises
• In conjunction with Call Planner optimise allocated workload to accommodate over-runs and minimise unproductive time
• Handle and resolve customer complaints in the field within company guidelines relevant to the position
• Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc.
• Ensure van stock is controlled in line with requirements

You will bring to the role:

• Cert III Appliance servicing with restricted electrical (disconnect/reconnect) endorsement or higher electrical qualification along with a current practicing license.
• Gas License advantageous
• Current white goods and appliances experience will be an advantage
• A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solving skills
• Skilled in the proper use of tools, equipment and gauges to ensure optimal use.
• Excellent communication skills, both written and verbal
• A genuine enjoyment of meeting and interacting with new customers

Benefits

• Premium European van and all tools provided
• Work from home model (You don’t need to start from the workshop)
• Access to Miele’s free annual health checks & access to EAP Support Services
• Training, coaching and development from an experienced service team
• Career development opportunities from a company who supports growing from within