Elite Field Service Technician – Premium Appliances (NSW)

Miele Tehnica Romania; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Tools of trade

Industry-leading training

Employee discounts

Wellbeing programs

Job summary

Miele is seeking a Service Technician in Australia to join our team in a permanent full-time capacity. You will visit customers in their homes to service and repair premium domestic appliances, supported by a company vehicle, tools of trade and extensive training.

This role combines technical expertise with outstanding customer service, working independently to build lasting customer relationships. You will stay current with product knowledge and evolving technologies while delivering

Qualifications

• Must-have: Electrical licence (disconnect/reconnect) and strong fault-finding across electrical/mechanical systems.
• Must-have: Excellent customer service and communication skills.
• Must-have: Current and valid Australian driver’s licence.
• Must-have: Ability to work independently and manage time prioritising workloads.

Responsibilities

• Carry out service repairs and fault diagnosis on Miele domestic appliances in customer homes and occasionally in the workshop.
• Deliver exceptional customer experiences through professional communication and service excellence.
• Manage allocated jobs efficiently to achieve high first-time-fix results and minimise downtime.
• Complete service documentation, invoices and payment processing accurately and on time.
• Maintain van stock, tools and company equipment to ensure readiness.
• Resolve customer concerns in the field and escalate technical issues as required.
• Stay up to date with technical knowledge and product training.

Skills

Electrical licence

Fault finding

Customer service

Driver’s licence (Australia)

Time management

Independent work

Job description

Miele is seeking a Service Technician in Australia to join our team in a permanent full-time capacity. You will visit customers in their homes to service and repair premium domestic appliances, supported by a company vehicle, tools of trade and extensive training.

This role combines technical expertise with outstanding customer service, working independently to build lasting customer relationships. You will stay current with product knowledge and evolving technologies while delivering