Premium Cinema Experience Leader

Get You; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Event Cinemas Carindale seeks a Gold Class Manager who will lead a premium lounge experience, oversee the Gold Class team and deliver exceptional guest service. You will coach staff, maintain standards across lounge, kitchen and bar, and ensure safety and quality during events and premieres.

The role combines hospitality leadership with a dynamic cinema environment, requiring strong communication, team motivation and a passion for memorable guest moments.

Qualifications

• Leadership experience in hospitality, food & beverage, or entertainment venues.
• Demonstrated ability to deliver exceptional guest experiences.
• Strong communication and relationship-building skills.
• Ability to stay calm under pressure while leading a busy team.
• Excellent organisational and problem-solving abilities.
• RSA and First Aid certifications preferred or willingness to obtain.

Responsibilities

• Create exceptional guest experiences and lead the Gold Class team to premium service.
• Coach and develop team members to achieve service standards and operational excellence.
• Oversee day-to-day lounge, kitchen, bar and service areas with compliance and safety standards.
• Drive revenue through knowledgeable product/service recommendations and guest engagement.
• Collaborate with leadership on events, promotions and guest experiences.

Skills

Leadership

Guest experience

Communication

Calm under pressure

Organisational

Problem solving

Team coaching

Job description

Event Cinemas Carindale seeks a Gold Class Manager who will lead a premium lounge experience, oversee the Gold Class team and deliver exceptional guest service. You will coach staff, maintain standards across lounge, kitchen and bar, and ensure safety and quality during events and premieres.

The role combines hospitality leadership with a dynamic cinema environment, requiring strong communication, team motivation and a passion for memorable guest moments.