Gold Class Experience Lead

EVT Limited; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

Event Cinemas Carindale seeks a Gold Class Manager to lead a premium lounge, kitchen and service team. You will deliver exceptional guest experiences across day and night shifts, coaching staff to maintain high standards in a fast-paced, luxury environment.

Join a vibrant hospitality team focused on guest satisfaction, brand excellence and community events, with opportunities to drive sales and elevate guest relationships.

Qualifications

• Previous leadership experience in hospitality, food & beverage, cafés, restaurants, hotels or entertainment venues.
• A passion for creating exceptional guest experiences.
• Strong communication and relationship-building skills.
• The ability to stay calm under pressure while leading a busy team.
• Excellent organisational and problem-solving abilities.
• Sound commercial awareness and attention to detail.
• RSA certification and First Aid certification (or willingness to obtain).
• A positive attitude, strong work ethic and a genuine love of people.

Responsibilities

• Be the face of Gold Class and ensure every guest receives warm, personalised and memorable service.
• Lead the team in delivering a premium cinema and dining experience that consistently exceeds expectations.
• Handle guest feedback with professionalism and care, turning challenges into positive outcomes.
• Create a welcoming atmosphere where guests feel valued from arrival to departure.
• Continually seek opportunities to elevate the Gold Class experience.
• Train, coach and develop Gold Class team members to build service confidence and operational excellence.
• Maintain food safety, hygiene and responsible service standards.
• Oversee the day-to-day operation of the Gold Class lounge, kitchen, bar and service areas.
• Maximise food and beverage sales through exceptional service and product knowledge.
• Monitor stock control, wastage, COGS and inventory performance.
• Assist in achieving revenue, guest satisfaction and profitability targets.

Skills

Leadership

Hospitality

Communication

Organisation

Problem solving

RSA certification

First Aid certification

Job description

Event Cinemas Carindale seeks a Gold Class Manager to lead a premium lounge, kitchen and service team. You will deliver exceptional guest experiences across day and night shifts, coaching staff to maintain high standards in a fast-paced, luxury environment.

Join a vibrant hospitality team focused on guest satisfaction, brand excellence and community events, with opportunities to drive sales and elevate guest relationships.