Gold Class Hospitality Manager — Lead & Elevate Service

Event Cinemas; Queensland; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff movie benefits

Discounts on food and beverages

Career development opportunities

Job summary

Event Cinemas Springfield is seeking a hands-on Gold Class Manager to lead a premium hospitality experience across the lounge, bar and service areas. You will coach, develop and empower your team to deliver exceptional food, beverage and cinema experiences while maintaining high standards and a guest-centric approach.

This full-time role requires a committed leader who thrives in a busy environment, upholds safety and quality, and is passionate about creating memorable moments for guests during

Qualifications

• Experience leading hospitality teams in fast-paced environments.
• Strong communication and guest service focus.
• Ability to coach, develop and empower team members.

Responsibilities

• Lead by example; demonstrate hands-on leadership during busy periods.
• Coach, train and develop team to deliver premium hospitality and cinema experiences.
• Ensure cleanliness, presentation and service readiness in Gold Class lounge and bar.
• Oversee stock management, inventory and compliance with safety standards.
• Drive revenue, guest satisfaction and operational efficiency.

Skills

Leadership

Communication

Problem-solving

Team motivation

Customer service

Tools

RSA certification

RMLV certification

First Aid certification

Job description

Event Cinemas Springfield is seeking a hands-on Gold Class Manager to lead a premium hospitality experience across the lounge, bar and service areas. You will coach, develop and empower your team to deliver exceptional food, beverage and cinema experiences while maintaining high standards and a guest-centric approach.

This full-time role requires a committed leader who thrives in a busy environment, upholds safety and quality, and is passionate about creating memorable moments for guests during