Premium Car Concierge & Customer Experience Lead

Karmo; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Karmo in Sydney, Australia, is seeking a Customer Experience Consultant to act as a true automotive concierge, guiding clients to the perfect subscription for their lifestyle and helping shape premium service offerings.

You'll deliver a white-glove service from onboarding to renewals, collaborate with operations, sales and delivery teams, and champion the customer voice to continually improve our offering and drive loyalty across all touchpoints.

Responsibilities

• Guide clients to the perfect subscription for their lifestyle.
• Deliver a white-glove service from onboarding to renewals.
• Collaborate with operations, sales and delivery teams.
• Champion the customer voice to continually improve our offering.

Job description

Premium Car Concierge & Customer Experience Lead Karmo Sydney, NSW, AU

Job Description

Karmo is Australia's leading car subscription provider, offering flexible vehicle access and a premium customer experience. We are seeking a Customer Experience Consultant to act as a true automotive concierge, guiding clients to the perfect subscription for their lifestyle.

You'll deliver a white-glove service from onboarding to renewals, collaborate with operations, sales and delivery teams, and champion the customer voice to continually improve our offering.