Customer Experience Consultant

Karmo; Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Fully Maintained Vehicle

Fuel Card

Toll Tag

Parental Leave

Career Growth

Job summary

Karmo is Australia’s leading car subscription provider, offering flexible vehicle access and a premium customer experience. We are seeking a Customer Experience Consultant to act as a true automotive concierge, guiding clients to the perfect subscription for their lifestyle.

You’ll deliver a white-glove service from onboarding to renewals, collaborate with operations, sales and delivery teams, and champion the customer voice to continually improve our offering.

Qualifications

• Relevant customer service experience with a drive to exceed expectations.
• Outstanding communication skills enabling rapport with customers.
• Experience navigating CRM systems and learning new platforms.

Responsibilities

• Act as dedicated concierge guiding customers to the ideal vehicle subscription.
• Drive loyalty with tailored service from onboarding through renewals and returns.
• Collaborate with operations, sales and delivery to ensure a frictionless journey.
• Swiftly and professionally resolve issues and use feedback to improve service.

Skills

Customer service

Excellent communication

CRM systems

Driver's license

Tech-savvy

Tools

CRM systems

Job description

Are you passionate about helping people find the perfect car, hassle-free? At Karmo, we make car ownership simple, flexible, and stress-free through our innovative vehicle subscription service.

We are looking for a driven Customer Experience Consultant to act as a true automotive concierge for our clients. In this role, you will elevate standard customer support into a premium, white-glove experience, ensuring our customers enjoy every single step of their Karmo journey.

What You’ll Be Doing

• Act as a dedicated concierge, expertly guiding customers to the ideal vehicle subscription for their lifestyle and needs.
• Drive customer loyalty by delivering outstanding, tailored service from the initial onboarding through to renewals and vehicle returns.
• Collaborate seamlessly with our operations, sales, and delivery teams to ensure a completely frictionless customer journey.
• Champion the customer voice by swiftly and professionally resolving issues and utilizing feedback to continuously improve our service.

What You’ll Bring

• Extensive customer service or concierge experience with a genuine passion for exceeding expectations.
• Excellent communication skills, allowing you to build instant rapport and handle a wide variety of interactions professionally.
• Strong technical aptitude, including experience navigating CRM systems and the confidence to learn new technology platforms.
• A current, valid Australian Driver’s Licence (Essential).

Note: Automotive experience is highly desired but not essential. We hire for attitude and train for skill!

What's In It For You

• Fully Maintained Vehicle + Fuel Card + Toll Tag (T&C's apply).
• Great Earning Potential: OTE up to $75,000++ per annum plus super.
• Work-Life Balance: Monday to Friday | 08:30am till 5:00pm (No weekend work!).
• Family First: 8 Weeks of Employer Paid Parental Leave.
• Karmo Perks: Family Vehicle Subscription Discount.
• Career Growth: Join a fast-growing, innovative national business that is transforming the way Australians access vehicles.
• Great Culture: Collaborative, supportive, and fast-paced team environment where your ideas matter.

About The Company

Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs, offering a smarter alternative to traditional car ownership.

Karmo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect and provided with equal opportunities to succeed.