Precision Order Specialist - Medical Devices

GN Hearing Australia; Ryde; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training and onboarding

Retail discounts

Wellbeing program

Recognition awards

Birthday gift

Flu vaccinations

Volunteer leave

Product discounts

Office perks (fruit & table tennis)

Career growth

Job summary

GN Hearing Australia is seeking an Order Management Officer to accurately enter and process customer orders across products, in a fast-paced ERP environment. The role is based at our North Ryde office, five days a week, with onsite parking and metro access.

You will handle multi-channel orders, coordinate logistics, perform quality checks, and liaison with Production, Logistics and Customer Care to ensure smooth processing. Australian work rights are required.

Qualifications

• Proven experience in a similar order entry or customer service role with high volume processing.
• Fast and accurate data entry skills.
• Excellent verbal and written communication.
• Strong competency with MS Office (Word, Excel, Outlook) & computer literacy.
• Attention to detail and commitment to accuracy.
• Confidence managing competing priorities in a fast-paced environment.
• A positive “can-do” attitude and willingness to support the team.
• Experience with Navision or CRM systems (e.g., Salesforce).
• Medical device, GMP or similar industry background.
• Studies in business administration or customer service.

Responsibilities

• Accurately enter and process customer orders into the ERP system across a range of products.
• Processing orders from multiple channels (phone, email, post, ecommerce)
• Coordinate daily mail, deliveries and waste handling, ensuring items are appropriately sorted, distributed and disposed of.
• Review and quality-check orders to ensure accuracy and completeness.
• Coordinate customer callbacks to obtain missing or additional information.
• Liaise with Production, Logistics and Customer Care teams to ensure smooth order processing.
• Responding to clinic queries and amending orders accordingly.

Skills

Data entry

Customer service

Verbal communication

Written communication

MS Office

Attention to detail

Prioritization

Can-do attitude

Navision/Salesforce

Education

Business administration or customer service studies

Tools

Navision

Salesforce

CRM systems

Job description

GN Hearing Australia is seeking an Order Management Officer to accurately enter and process customer orders across products, in a fast-paced ERP environment. The role is based at our North Ryde office, five days a week, with onsite parking and metro access.

You will handle multi-channel orders, coordinate logistics, perform quality checks, and liaison with Production, Logistics and Customer Care to ensure smooth processing. Australian work rights are required.