Order Management Officer - Medical Devices

GN Hearing Australia; Ryde; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training and onboarding

Retail discounts

Wellbeing program

Recognition awards

Birthday gift

Flu vaccinations

Volunteer leave

Product discounts

Office perks (fruit & table tennis)

Career growth

Job summary

GN Hearing Australia is seeking an Order Management Officer to accurately enter and process customer orders across products, in a fast-paced ERP environment. The role is based at our North Ryde office, five days a week, with onsite parking and metro access.

You will handle multi-channel orders, coordinate logistics, perform quality checks, and liaison with Production, Logistics and Customer Care to ensure smooth processing. Australian work rights are required.

Qualifications

• Proven experience in a similar order entry or customer service role with high volume processing.
• Fast and accurate data entry skills.
• Excellent verbal and written communication.
• Strong competency with MS Office (Word, Excel, Outlook) & computer literacy.
• Attention to detail and commitment to accuracy.
• Confidence managing competing priorities in a fast-paced environment.
• A positive “can-do” attitude and willingness to support the team.
• Experience with Navision or CRM systems (e.g., Salesforce).
• Medical device, GMP or similar industry background.
• Studies in business administration or customer service.

Responsibilities

• Accurately enter and process customer orders into the ERP system across a range of products.
• Processing orders from multiple channels (phone, email, post, ecommerce)
• Coordinate daily mail, deliveries and waste handling, ensuring items are appropriately sorted, distributed and disposed of.
• Review and quality-check orders to ensure accuracy and completeness.
• Coordinate customer callbacks to obtain missing or additional information.
• Liaise with Production, Logistics and Customer Care teams to ensure smooth order processing.
• Responding to clinic queries and amending orders accordingly.

Skills

Data entry

Customer service

Verbal communication

Written communication

MS Office

Attention to detail

Prioritization

Can-do attitude

Navision/Salesforce

Education

Business administration or customer service studies

Tools

Navision

Salesforce

CRM systems

Job description

Order Management Officer - Medical Devices

Let’s make life sound better – together!

GN is a Danish multinational on a mission to improve lives through the power of sound. For more than 150 years, we’ve pioneered world-first innovations in hearing healthcare and technology, helping people hear, connect and communicate like never before. From cutting‑edge hearing aids to intelligent audio solutions, our brands are all about making life sound better. Right now, it’s an exciting time to join us.

We’re currently looking for an Order Management Officer who loves accuracy, thrives on process and takes pride in delivering exceptional customer service. This permanent role is based in our modern North Ryde office 5 days per week, with parking onsite and a short walk to the metro.

What you’ll enjoy at GN

• One‑on‑one training in our systems, products and processes
• A digital reward & recognition platform with discounts at hundreds of retailers
• Employee Assistance Program and wellbeing webinars
• Service recognition and performance awards
• A gift for your birthday
• Free annual flu vaccinations
• Volunteer leave
• Generous discounts on GN products
• Fresh fruit, refreshments and a table tennis table onsite
• Opportunities for development and career growth

• Accurately enter and process customer orders into the ERP system across a range of products.
• Processing orders from multiple channels (phone, email, post, ecommerce)
• Coordinate daily mail, deliveries and waste handling, ensuring items are appropriately sorted, distributed and disposed of.
• Review and quality-check orders to ensure accuracy and completeness.
• Coordinate customer callbacks to obtain missing or additional information.
• Liaise with Production, Logistics and Customer Care teams to ensure smooth order processing.
• Responding to clinic queries and amending orders accordingly

What we’re looking for

• Proven experience in a similar order entry or customer service role with high volume processing
• Fast and accurate data entry skills
• Excellent verbal and written communication
• Strong competency with MS Office (Word, Excel, Outlook) & computer literacy
• Attention to detail and commitment to accuracy
• Confidence managing competing priorities in a fast-paced environment
• A positive “can-do” attitude and willingness to support the team
• Experience with Navision or CRM systems (e.g., Salesforce)
• Medical device, GMP or similar industry background
• Studies in business administration or customer service

Why you’ll love it here

At GN, we put the customer at the heart of everything we do and we’re looking for someone who shares that same passion. If this sounds like the opportunity you’ve been waiting for we’d love to hear from you. Applicants must have full unrestricted Australian work rights.

Agencies: we prefer to fill this role directly. Should we need additional support, we will be in touch with our preferred partners.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here.