Order Management Officer - Medical Devices

Gn Hearing Australia; Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

Dicker Data is seeking an Order Management Team Leader to drive a high‑performing team responsible for accurate and timely order processing. You will coordinate between customers, internal teams and the warehouse to ensure orders are delivered efficiently in a fast‑paced, high‑volume environment.

You will coach and develop Order Management Specialists, manage workload and performance, and safeguard smooth operational flow across the order lifecycle.

Responsibilities

• Lead, coach and develop a team of Order Management Specialists
• Manage workload, training, performance, leave approvals and employee relations

Job description

Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.

An ASX listed (ASX: DDR) company, we are recognised in the industry for our award‑winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.

Our Vision

To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solutionfocused
• Respectfor all people
• Integrityin the way we operate

Order Management Team Leader

We are seeking an experienced and motivated Order Management Team Leader to lead a high‑performing team responsible for the accurate and timely processing of customer orders.

This role sits at the centre of our operations, acting as the key link between customers, internal teams, and the warehouse to ensure every order is delivered efficiently and accurately.

You’ll be leading within a fast‑paced, high‑volume environment, where strong prioritisation, attention to detail, and clear communication are critical to success.

Key Responsibilities

• Lead, coach and develop a team of Order Management Specialists
• Manage workload, training, performance, leave approvals and employee relations