Pre‑Site Project Planner & Customer Experience Admin

Plantation Homes; City of Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid working model

Discounts on Henley/Plantation/Edgeway

Savings at 400+ retailers

KUDOS rewards programme

An additional day off each year - our

Referral bonuses for introducing great

Job summary

Plantation Homes, part of the Henley Properties Group, is seeking an experienced and detail‑driven Customer Service Admin (Pre‑Site Project Planner) to support the Project Planning team. You will guide customers through pre‑site requirements and coordinate approvals to keep projects on schedule.

This role emphasizes structured administration, cross‑team collaboration with Estimating, Drafting, Sales and Construction, and delivering an exceptional customer experience.

Qualifications

• Experience in residential construction or pre-site/project coordination.
• Strong organizational skills with accuracy in documentation and compliance.
• Excellent communication and customer‑centred approach.
• Ability to work in a fast-paced, workflow‑driven environment.
• Proactive mindset to anticipate issues and keep projects moving.

Responsibilities

• Acting as the primary point of contact for customers during the pre-site phase, guiding them through requirements with professionalism, clarity, and empathy.
• Managing weekly workflows and coordinating all pre-construction certifications and approvals to keep projects progressing.
• Preparing variations, permits, contracts, and supporting documentation with accuracy and exceptional attention to detail.
• Working closely with internal teams - including Estimating, Drafting, Sales, and Construction - to ensure smooth handovers and timely project milestones.
• Streamlining administrative processes and maintaining effective communication channels to support internal stakeholders and enhance the customer experience.

Skills

Residential construction exp

Organisational skills

Communication skills

Fast-paced environment

Proactive mindset

Job description

Plantation Homes, part of the Henley Properties Group, is seeking an experienced and detail‑driven Customer Service Admin (Pre‑Site Project Planner) to support the Project Planning team. You will guide customers through pre‑site requirements and coordinate approvals to keep projects on schedule.

This role emphasizes structured administration, cross‑team collaboration with Estimating, Drafting, Sales and Construction, and delivering an exceptional customer experience.