Customer Service Administrator

Henley Properties Group; City of Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Exclusive discounts for Henley homes

KUDOS rewards programme

Plantation Day

Job summary

Henley Properties Group is seeking an experienced Customer Service Admin (Pre-Site Project Planner) to join the Project Planning team in Brisbane. This role ensures every home is prepared for construction, coordinating pre-site requirements and certifications while guiding customers with clarity and empathy.

You will work across Estimating, Drafting, Sales and Construction to maintain timelines, streamline administration, and deliver outstanding customer experiences in a supportive,

Qualifications

• Experience in residential construction or similar pre-site coordination.
• Strong documentation, compliance, and process-management abilities.
• Excellent written and verbal communication with customers.

Responsibilities

• Act as the primary point of contact for customers during the pre-site phase with professionalism and empathy.
• Manage weekly workflows and coordinate all pre-construction certifications and approvals.
• Prepare variations, permits, contracts, and supporting documentation with accuracy.
• Collaborate with Estimating, Drafting, Sales and Construction for smooth handovers and milestones.
• Streamline admin processes and maintain effective communication with stakeholders.

Skills

Residential construction

Pre-site coordination

Organisational skills

Attention to detail

Communication

Job description

We’re looking for an experienced and detail‑driven Customer Service Admin (Pre‑Site Project Planner) to join our Project Planning team. This role plays a crucial part in the customer journey, ensuring every home is fully prepared for construction to commence smoothly and on schedule.

If you thrive in a structured administrative environment, enjoy coordinating multiple moving parts, and take pride in delivering an exceptional customer experience, this position could be a great fit.

Plantation Homes is part of the Henley Properties Group and has operated as a trusted local builder since 2009. With the financial strength of our parent company, the Sumitomo Forestry Group - a 330 year-old global enterprise with $8 billion in shareholder funds - we offer long‑term stability and confidence to our team, customers, and partners.

What You’ll Be Doing

• Acting as the primary point of contact for customers during the pre‑site phase, guiding them through requirements with professionalism, clarity, and empathy.
• Managing weekly workflows and coordinating all pre‑construction certifications and approvals to keep projects progressing.
• Preparing variations, permits, contracts, and supporting documentation with accuracy and exceptional attention to detail.
• Working closely with internal teams - including Estimating, Drafting, Sales, and Construction - to ensure smooth handovers and timely project milestones.
• Streamlining administrative processes and maintaining effective communication channels to support internal stakeholders and enhance the customer experience.

What You’ll Bring

• Proven experience in residential construction or a similar pre‑site/project coordination role.
• Strong organisational skills and a high level of accuracy in handling documentation and compliance requirements.
• Excellent communication skills and a customer‑centred approach.
• Confidence working in an fast‑paced, workflow‑driven environment.
• A proactive mindset with the ability to anticipate issues and keep projects moving.

About You

You are organised, adaptable, and have a natural ability to build rapport. Whether you are an experienced administrator or looking to develop your skills, we will provide the training and support you need. What matters most is your commitment to delivering outstanding customer service and your ability to manage multiple tasks confidently.

What We Offer

• We value your contribution and want you to feel appreciated. Here are just some of the benefits:
• Exclusive discounts when you buy or build a Henley, Plantation, or Edgewater home
• Savings on everyday purchases through our supplier network and over 400 retailers
• A hybrid working model to support work‑life balance
• Recognition through our KUDOS rewards programme
• An additional day off each year to recharge - our Plantation Day
• Referral bonuses for introducing great talent to our team
• Opportunities to contribute to meaningful philanthropic initiatives

Join Our Team

We are Henley, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.

We look forward to welcoming you.