Pre-Site Customer Experience Lead (Hybrid)

Glenvill Homes; Melbourne; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Glenvill Homes is seeking a Customer Experience Coordinator - Pre-Site to manage the customer experience through the pre-site stage, working with sales channels to move files toward construction.

Reporting to the Victorian Customer Experience Manager, you will coordinate multiple job files, chase deposits, track land settlements and maintain accurate client records, while delivering professional, timely communication with channel managers and clients.

Qualifications

• Experience in a customer service, client liaison, or coordinator role, ideally within residential construction, property, or housing.
• Exceptional written and verbal communication skills, with a professional approach in all dealings.
• Strong organisational skills and the ability to manage multiple files, priorities and deadlines.
• High attention to detail and strong administrative capabilities, including accurate record keeping.
• Understanding of building contracts and the residential building process.

Responsibilities

• Manage the progress of multiple job files through the pre-site process to keep files moving toward construction.
• Chase outstanding deposits and finance documentation to keep files moving.
• Track land settlement with clients and channel managers to ensure timely completion.
• Record and maintain accurate client discussions and information.
• Liaise with internal teams to obtain accurate information and keep channel partners informed.
• Escalate complex matters and support timely issue resolution.

Skills

Customer service

Coordination

Channel management

CRM systems

Residential construction

Tools

CRM software

Microsoft Office

Job description

Glenvill Homes is seeking a Customer Experience Coordinator - Pre-Site to manage the customer experience through the pre-site stage, working with sales channels to move files toward construction.

Reporting to the Victorian Customer Experience Manager, you will coordinate multiple job files, chase deposits, track land settlements and maintain accurate client records, while delivering professional, timely communication with channel managers and clients.