Pre-Opening Luxury Front Office Manager, Guest Experience

Ovolo Hotels; Sydney; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Wellness initiatives

Career progression opportunities

Job summary

Ovolo Sydney is preparing to unveil an exciting new chapter and seeks a Front Office Manager (Guest Experience) to lead the team delivering memorable arrivals, stays and departures.

You’ll shape culture, recruit and develop a high-performing Guest Experience team, manage daily operations, and ensure brand standards while collaborating with other departments.

This hands-on leadership role requires a passion for service, coaching, and a rotating 24/7 roster in a luxury lifestyle hotel environment.

Qualifications

• Front Office leadership in premium or luxury hotels.
• Strong coaching and team development skills.
• Experience with budget management and rostering; proud service standards.

Responsibilities

• Lead, coach and inspire the Guest Experience team to deliver exceptional service.
• Drive a guest-first culture with personal and memorable interactions.
• Recruit, onboard and develop a high-performing Front Office team.
• Oversee pre-opening systems implementation, service standards and readiness.
• Manage daily Front Office operations including Reception and Guest Services.
• Build relationships with VIPs and key stakeholders.
• Monitor feedback and drive improvements in guest experience.
• Collaborate with Housekeeping, F&B and other departments to deliver seamless guest experiences.

Skills

Front Office Leadership

Guest Experience

Coaching

Budgeting & Rostering

PMS Systems (Opera Cloud)

Tools

Opera Cloud

Job description

Ovolo Sydney is preparing to unveil an exciting new chapter and seeks a Front Office Manager (Guest Experience) to lead the team delivering memorable arrivals, stays and departures.

You’ll shape culture, recruit and develop a high-performing Guest Experience team, manage daily operations, and ensure brand standards while collaborating with other departments.

This hands-on leadership role requires a passion for service, coaching, and a rotating 24/7 roster in a luxury lifestyle hotel environment.