Guest Experience Front Office Leader – Pre-Open Luxury

Ovolo Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hotel discounts

Food & beverage discounts

Wellness initiatives

Career progression

Job summary

Ovolo Sydney is seeking an exceptional Front Office Manager (Guest Experience) to lead the team responsible for creating memorable first and last impressions in our landmark relaunch. As a hands-on, pre-opening leader, you’ll shape culture, establish service standards, recruit and develop a high-performing Guest Experience team, and drive guest journeys from day one across a luxury hospitality environment.

You’ll champion a guest-first culture, coach staff, manage operations across Reception,

Qualifications

• Requires Front Office leadership experience in premium or luxury hotels.
• Proven ability to coach and develop high-performing teams.
• Strong communication and relationship-building skills.

Responsibilities

• Lead guest arrival, stay and departure experiences ensuring value for guests and team members.
• Drive a guest-first culture with personal, effortless interactions.
• Recruit, onboard, and develop a high-performing Front Office team.

Skills

Front Office leadership

Coaching & mentoring

Communication

Budgeting & rostering

Opera Cloud PMS

Tools

Opera Cloud

Job description

Ovolo Sydney is seeking an exceptional Front Office Manager (Guest Experience) to lead the team responsible for creating memorable first and last impressions in our landmark relaunch. As a hands-on, pre-opening leader, you’ll shape culture, establish service standards, recruit and develop a high-performing Guest Experience team, and drive guest journeys from day one across a luxury hospitality environment.

You’ll champion a guest-first culture, coach staff, manage operations across Reception,