Pre-Delivery Coordinator / Internal Service Advisor

Ignition Car Centre; Brisbane; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Career development opportunities

Professional team environment

Job summary

Ignition Car Centre in Brisbane, QLD is seeking a well-organised Pre-Delivery Coordinator / Internal Service Advisor to join our team. The role bridges service operations and customer satisfaction, coordinating pre-delivery activities and serving as a liaison between sales, service and delivery to ensure every vehicle meets requirements before handover.

You will manage inspections, documentation, and communication across departments, maintain accurate records, and support end-to-end vehicle

Qualifications

• Proven experience in automotive service or pre-delivery coordination.
• Strong organisational and time management skills with ability to manage multiple vehicles and priorities.
• Excellent attention to detail and commitment to high quality standards.
• Familiarity with automotive safety standards and pre-delivery requirements.

Responsibilities

• Coordinate and manage pre-delivery inspection schedules and documentation.
• Support end-to-end vehicle sales and pre-delivery process.
• Act as a bridge between sales, workshop control and external sublets for smooth delivery.
• Maintain comprehensive records of all pre-delivery activities, inspections and remedial work.

Skills

Automotive service experience

Pre-delivery coordination

Time management

Communication

Tools

Service management systems

Workshop management software

Job description

Pre-Delivery Coordinator / Internal Service Advisor

Ignition Car Centre is a leading automotive service provider committed to delivering exceptional customer experiences and maintaining the highest standards of vehicle preparation and service delivery. We pride ourselves on our professional team, and dedication to ensuring every vehicle meets customer expectations. Our reputation is built on expertise, reliability, and a passion for automotive excellence.

About the role

We are seeking a well-organised and communicative Pre-Delivery Coordinator / Internal Service Advisor to join our growing team at our Banyo, QLD location on a full-time basis. This is a critical role that bridges the gap between our service operations and customer satisfaction, ensuring all vehicle requirements and preparations are met before delivery. You will be responsible for coordinating pre-delivery activities, managing internal service workflows with the workshop, and serving as a key liaison between departments to guarantee every vehicle leaving our facility exceeds customer expectations.

Key responsibilities

• Coordinate and manage pre-delivery inspection schedules, ensuring all vehicles are thoroughly checked and documented before customer handover
• Support the end-to-end vehicle sales and pre-delivery process
• Act as a bridge between the sales departments, workshop control and external sublets to ensure a smooth delivery experience.
• Maintain comprehensive records of all pre-delivery activities, inspections, and remedial work completed
• Serve as an internal service advisor, managing communication between sales, service, and delivery departments to ensure seamless vehicle handover processes
• Ensure clear and accurate communication with Sales departments and Service Workshop
• Ensure all vehicles comply with relevant safety standards, statutory requirements, and company quality protocols prior to delivery
• Track vehicle progress through the pre-delivery workflow and provide regular status updates to relevant departments
• Coordinate and schedule vehicle preparation, inspections and accurate handover dates

What we're looking for

• Proven experience in an automotive service or pre-delivery coordination role, or equivalent background in vehicle preparation or service advisory
• Strong organisational and time management skills with the ability to manage multiple vehicles and priorities simultaneously
• Excellent attention to detail and commitment to maintaining high quality standards
• Solid understanding of automotive safety standards, vehicle inspection procedures, and pre-delivery requirements
• Proficient IT skills with experience using service management systems and workshop management software
• Strong communication and interpersonal abilities, with capability to liaise effectively across different departments
• A professional and customer-focused approach to all interactions
• Valid driver's licence and willingness to test drive vehicles as part of quality assurance procedures
• Ability to work independently whilst contributing positively to a team environment
• Familiarity with automotive terminology and vehicle systems is highly advantageous

What we offer

• Competitive salary and remuneration package commensurate with experience
• Full-time, stable employment in a professional automotive environment
• Opportunity to work with a reputable, established automotive service provider with a strong reputation for quality
• Career development opportunities within our growing business
• Positive and collaborative team culture that values expertise and professional development
• A role that offers genuine job satisfaction through delivering excellence to our customers