Practitioner - Orange Door

VACCA - Victorian Aboriginal Child and Community Agency; City of Banyule; Hybrid; AUD 100,783 - 105,349; Full time

Benefits offered by this job

Comprehensive induction

Regular internal supervision

Professional development

Attractive salary packaging

17.5% loading on annual leave

Access to agency vehicles

Employee support programs

Paid parental leave

Opportunity to build community connections

Fitness Passport for family access

Job summary

A community-focused organization is seeking a professional for a hybrid case management role in Victoria. You'll be the first point of contact for Aboriginal clients at the Orange Door Hub, offering crucial assessments and support. The ideal candidate will possess experience in crisis responses and the Family Violence sector, and be dedicated to creating a culturally safe environment. This position promises a meaningful contribution to the well-being and safety of the Aboriginal community through comprehensive support services.

Qualifications

• Strong case management experience for Aboriginal clients.
• Confidence in completing intake processes and needs assessments.
• Comfortable conducting outreach when required.

Responsibilities

• First point of contact for Aboriginal clients seeking help.
• Complete assessments and provide culturally informed support.
• Ensure safe and high-quality responses for clients.

Skills

Short‑term case management experience

Crisis response for Aboriginal clients

Intake processes

MARAM assessments

Care plans

Education

Degree in social work or equivalent

Minimum two years’ experience in Family Violence sector

Job description

Position: Fixed Term - Full time (12 Months)

Salary: $100,783 - $105,349 based on level of experience, plus super

Location: Heidelberg, VIC, Australia 3084. Hybrid - Heidelberg & Epping

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community‑Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About The Role

In this role, you’ll be the first point of contact for Aboriginal clients seeking help through the Orange Door Hub. You’ll complete assessments, respond to immediate needs and provide culturally informed support during critical moments.

Working alongside a multidisciplinary team, you’ll help ensure safe, high quality responses for Aboriginal women, children, men and families. You’ll also offer short term assistance and connect clients with the right services for ongoing support.

A meaningful role where your skills directly strengthen community safety and wellbeing.

About You

You bring strong short‑term case management experience, including crisis responses for Aboriginal clients accessing the NEMA Orange Door Hub. You’re confident completing intake processes, MARAM, needs assessments and care plans, and you’re comfortable conducting outreach when required. Your practice is grounded in respect, cultural safety and genuine engagement with Aboriginal individuals and families. You maintain high standards of documentation, from case notes to assessments and incident reports, and you keep client files accurate and up to date in the CRM. You also support triage functions when needed and actively contribute to a culturally safe environment that upholds choice and self‑determination for Aboriginal people.

Requirements:

• A degree in social work (or equivalent) or willingness to work toward the qualification in line with the mandatory minimum qualifications policy or significant lived experience relevant to the work
• Minimum two years’ experience in Family Violence sector
• Where a degree is commenced but not completed, salary will be fixed at Award Level 4 until successful completion
• Valid Police Check, a Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended)

What We Can Offer You

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work‑related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

We strongly encourage Aboriginal and Torres Strait Islanders people to apply.

Applications should include a cover letter addressing the key selection criteria and current resume.

We encourage applicants to view the Position Description prior to applying.

Applications close by Friday 6th March 2026. Please click here to download the position description for this role.

We are committed to Aboriginal self‑determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child‑safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke‑free workplace policy.