Practitioner - Orange Door

VACCA - Victorian Aboriginal Child and Community Agency; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive induction

Professional development opportunities

Attractive salary packaging

Access to agency vehicles

Paid parental leave after 12 months

Fitness Passport

Job summary

A leading Aboriginal community organization in Melbourne is seeking a Practitioner for the Orange Door Hub. This role involves managing referrals, providing culturally competent support, and connecting Aboriginal clients with necessary services. The ideal candidate will hold a degree in social work or relevant experience and have at least two years in the Family Violence sector. The position offers a supportive environment with professional development and attractive salary packaging.

Qualifications

• Degree in social work or equivalent, or significant lived experience.
• Minimum two years’ experience in the Family Violence sector.
• Current COVID-19 vaccination strongly recommended.

Responsibilities

• Manage referrals and conduct assessments.
• Provide short-term assistance and connect clients with services.
• Foster cultural safety and coordinate services effectively.

Skills

Culturally competent support

Crisis management

Intake and assessment

Service coordination

Strong communication

Education

Degree in social work or equivalent

Valid Police Check

Working with Children's Check

Job description

Join to apply for the Practitioner - Orange Door role at VACCA - Victorian Aboriginal Child and Community Agency

Location: Heidelberg, VIC 3084

Employment type: Permanent/Fixed Term - Full Time (6 Months)

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About The Role

This role manages referrals, conducts assessments, and responds to the immediate needs of Aboriginal clients seeking support through the Orange Door Hub. Working within a multidisciplinary team, it delivers culturally safe, high-quality support to Aboriginal women, children, men, and families. The position provides short-term assistance and connects clients with appropriate services for ongoing support.

About You

This role provides culturally competent, short-term case management and crisis support to Aboriginal clients at the NEMA Orange Door Hub. It includes intake, assessment, care planning, outreach, and accurate reporting, while fostering cultural safety, respecting self-determination, and ensuring responsive service coordination through triage and brokerage management.

Requirements

• A degree in social work (or equivalent) or willingness to work toward the qualification in line with the mandatory minimum qualifications policy, or significant lived experience relevant to the work
• Minimum two years’ experience in the Family Violence sector
• Where a degree is commenced but not completed, the salary will be fixed at Award Level 4 until successful completion
• Valid Police Check, a Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended)

What We Can Offer You

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

We strongly encourage Aboriginal and Torres Strait Islanders people to apply. Applications should include a cover letter addressing the key selection criteria and a current resume. We encourage applicants to review the Position Description before applying. Please click here The Orange Door Hub Practitioner PD.pdf to download the position description for this role.

Application closes by Friday, 12 September 2025.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Non-profit Organizations

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