Practice Support Officer

Samaritans; Kempsey; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging options

Discounted private health insurance

Career development opportunities

Fitness Passport access

Employee Assistance Program

Paid parental leave

Job summary

headspace Kempsey, operated by Newcastle Anglican, is seeking a Practice Support Officer – Administration Officer to manage front reception and support the GP practice for youth aged 12-25. You’ll coordinate appointments, maintain records, liaise with GPs and Allied Health, and handle Medicare/MBS processes while upholding confidentiality.

The role requires strong computer skills, organisational ability, and a calm, professional approach. Full-time hours with benefits offered by the organisation.

Qualifications

• Reception and administration experience in a medical setting.
• Organising appointments and liaising with GPs and Allied Health.
• Monitor vaccine fridge temperatures twice daily; data entry and admin duties.
• Confidentiality and high level of organisation required.

Responsibilities

• Operate front desk reception for headspace Kempsey.
• Coordinate appointments and liaise with GPs and allied health professionals.
• Process online MBS billings and Medicare-related tasks; maintain records.
• Maintain vaccine fridge temperatures twice daily and ensure data accuracy.

Skills

Reception experience

Administrative skills

Vaccine fridge monitoring

Medicare/MBS processing

Data entry

MS Office

Confidentiality

Organisation

Calm under pressure

Interpersonal skills

Tools

Medicare software

Appointment software

MS Access

PowerPoint

Excel

Job description

Practice Support Officer - Administration Officer

headspace Kempsey

Permanent Full Time x 76 hours

The Opportunity:

This position will be responsible for the efficient operation of the headspace ‘front end’ reception and primary care GP practice. You will be the first point of contact for a range of young people 12- 25 years, including those who may be experiencing mental health problems.

Why Work for us?

Newcastle Anglican places people at the centre of our work. As a part of a faith-based organisation, you have access to the following great benefits:

• Up to 40% discount on school enrolment fees at any of our Newcastle Anglican schools
• Salary packaging options (up to $611/fortnight)
• Discounted private health insurance through Medibank
• Career and development opportunities – we want you to flourish!
• Access to over 300+ gyms with the Fitness Passport Program
• Free access to our corporate Employee Assistance Program
• Paid parental leave (after 12 months of service)

About you?

Do you have experience in the following? Then this role is for you!

• Reception and administration experience in a medical setting
• Organising appointments
• Engage and liaising with GPs and Allied Health Professionals
• Monitor and record vaccine fridge temperatures twice daily,
• Liaise with Medicare, IT contractors and process online MBS billings, data entry and performing various administrative duties.
• High level of computer literacy and the use of appointment software and databases
• Excellent computer skills (MS Word, Access, PowerPoint, Excel, internet, email, publishing and appointment software).
• Demonstrated understanding and commitment to confidentiality principles.
• High level of organisational skills, with the ability to prioritise work, multi-task, meet deadlines and respond to requests at short notice.
• Demonstrated ability to respond to difficult and/or stressful situations in a calm, sensitive and professional manner.
• Sound knowledge of medical software, the Medicare system and processing of online Medicare payments is preferable.

The successful applicant will possess or willingness to obtain the following: NSW Working with Children Check, National Criminal History Check, First Aid & CPR certificate and undertake a pre-employment functional medical.

Who we are?

Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.

We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do, inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

You must have the right to live and work in Australia.

Samaritans promotes the safety, wellbeing and inclusion of all children and young people.