Practice Support Officer

Newcastle Anglican; Kempsey; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Private health discount

Career development

Gym access

Employee assistance program

Paid parental leave

Staff discounts

Job summary

headspace Kempsey is seeking a Practice Support Officer to manage front-end reception and administration for the GP practice, ensuring smooth daily operations and a welcoming environment for young people.

You will be the first point of contact for 12–25 year olds, coordinate appointments, liaise with GPs and allied health staff, and maintain accurate records with strict confidentiality.

This permanent full-time role offers salary packaging and other benefits within the Newcastle Anglican family.

Qualifications

• Reception and administration experience in a medical setting.
• Experience organising appointments.
• Ability to liaise with GPs and Allied Health Professionals.
• Monitor vaccine fridge temperatures and related duties.
• Experience with Medicare, IT contractors and online MBS billings.
• High level of computer literacy and appointment software/databases.
• Excellent MS Word/Excel/PowerPoint
• Commitment to confidentiality
• Strong organisational skills, multi-tasking and deadlines
• Calm, professional handling of stressful situations

Responsibilities

• Ensure efficient operation of front-end reception for headspace Kempsey.
• Be the first point of contact for young people aged 12–25.
• Coordinate appointments and liaise with GPs and Allied Health staff.
• Monitor vaccine fridge temperatures twice daily and assist with admin duties.
• Liaise with Medicare and IT contractors; process online MBS billings.
• Maintain accurate data entry and confidential records.

Skills

Reception experience

Medical setting

Appointment scheduling

Liaison with GPs

Medicare processing

MS Office

Data entry

Confidentiality

Organisation

Calm under pressure

Tools

MS Office

Job description

Practice Support Officer - Administration Officer

headspace Kempsey

Permanent Full Time x 76 hours

The Opportunity:

This position will be responsible for the efficient operation of the headspace 'front end' reception and primary care GP practice. You will be the first point of contact for a range of young people 12- 25 years, including those who may be experiencing mental health problems.

Why Work for us?

Newcastle Anglican places people at the centre of our work. As a part of a faith-based organisation, you have access to the following great benefits:

• Up to 40% discount on school enrolment fees at any of our Newcastle Anglican schools
• Salary packaging options (up to $611/fortnight)
• Discounted private health insurance through Medibank
• Career and development opportunities we want you to flourish!
• Access to over 300+ gyms with the Fitness Passport Program
• Free access to our corporate Employee Assistance Program
• Paid parental leave (after 12 months of service)

About you?

Do you have experience in the following? Then this role is for you!

• Reception and administration experience in a medical setting
• Organising appointments
• Engage and liaising with GPs and Allied Health Professionals
• Monitor and record vaccine fridge temperatures twice daily,
• Liaise with Medicare, IT contractors and process online MBS billings, data entry and performing various administrative duties.
• High level of computer literacy and the use of appointment software and databases
• Excellent computer skills (MS Word, Access, PowerPoint, Excel, internet, email, publishing and appointment software).
• Demonstrated understanding and commitment to confidentiality principles.
• High level of organisational skills, with the ability to prioritise work, multi-task, meet deadlines and respond to requests at short notice.
• Demonstrated ability to respond to difficult and/or stressful situations in a calm, sensitive and professional manner.
• Sound knowledge of medical software, the Medicare system and processing of online Medicare payments is preferable.

The successful applicant will possess or willingness to obtain the following: NSW Working with Children Check, National Criminal History Check, First Aid & CPR certificate and undertake a pre-employment functional medical.

Who we are?

Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.

We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do, inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

For more information visit www.newcastleanglican.org.au or email the talent team [e-mail]

You must have the right to live and work in Australia.

Samaritans promotes the safety, wellbeing and inclusion of all children and young people.

#sams