Practice Operations Lead, Multidisciplinary Healthcare

Nexia Health Care Pty Ltd; Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

Nexia Healthcare is seeking a proactive Practice Manager to lead our offshore operations team and bring together our neurodevelopmental and Allied Health teams. You will be the on-site presence, support clinicians, and champion operational excellence to ensure a seamless client journey.

The role requires a hands-on leader who can manage calendars, data integrity in Halaxy, and continuous improvement of workflows. A track record in healthcare administration and remote team management is essential.

Qualifications

• Proven experience leading a small team (5+), ideally in healthcare or multidisciplinary settings.
• Strong ability to manage offshore/onshore operations and coordinate with clinicians.
• Experience with practice management software, data quality, and calendar coordination.

Responsibilities

• Lead, manage, and develop the offshore operations team, allocating workload and priorities.
• Support recruitment, onboarding, training, and ongoing performance management of the operations team.
• Be a visible, steady on-site presence at reception, anchoring the team and welcoming clients.
• Foster a professional, collaborative, client-focused team culture.
• Act as the direct point of contact for day-to-day client and team matters, resolving issues where appropriate and looping in the Managing Director when needed.
• Support clinicians with calendar issues, difficult clients, or process questions — triaging to the right person or resource.
• Work with specialists to align administrative and scheduling practices with how the operations team functions best, while respecting their clinical expertise.
• Maintain oversight of the end-to-end client journey to ensure accuracy and continuity.
• Hold accountability for data integrity within Halaxy for your remit — scheduling, waitlists, and service status.
• Audit specialist and clinician calendars for administrative completeness and efficiency.
• Maintain and update SOPs as clinical processes evolve, coordinating with clinicians to keep documentation accurate.
• Provide operational reporting on capacity, utilisation, and workload trends across the practice.
• Identify risks, bottlenecks, and opportunities for improvement.
• Lead continuous improvement of workflows and systems to enhance efficiency and client experience.

Skills

Leadership

Operations management

Healthcare administration

Remote/offshore team management

Tools

Halaxy

Job description

Nexia Healthcare is seeking a proactive Practice Manager to lead our offshore operations team and bring together our neurodevelopmental and Allied Health teams. You will be the on-site presence, support clinicians, and champion operational excellence to ensure a seamless client journey.

The role requires a hands-on leader who can manage calendars, data integrity in Halaxy, and continuous improvement of workflows. A track record in healthcare administration and remote team management is essential.