Operations & Practice Leader | Hybrid Role

Medibytes Legal; Brisbane; Hybride; AUD 90 000 - 105 000; Plein temps

Résumé du poste

Medibytes Legal in Brisbane is seeking an experienced Operations & Practice Manager to lead our onsite client services team and coordinate an offshore support team in the Philippines. The role is primarily on-site with hybrid flexibility after probation, and occasional travel to support offshore operations.

You will drive day-to-day operations, ensure outstanding client service, and build scalable processes. There is potential to expand into finance and accounts as the business grows.

Qualifications

• Proven experience leading operations, practice management or team leadership in medical, legal, or professional services.
• Experience in medical practice management is highly regarded.
• Experience managing offshore or remote teams is highly regarded.
• Strong understanding of client service and administrative operations.
• Experience documenting processes and improving workflows.
• Proficiency in Microsoft Office and Google Suite; comfortable learning new systems.
• Experience in finance, accounts or bookkeeping is a plus.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and confidential information with professionalism.
• Calm, approachable and solutions-focused under pressure.

Responsabilités

• Lead, support and develop onsite client services team, ensuring a consistently high standard of client communication and service.
• Manage and grow our offshore support team in the Philippines, including delegating tasks, setting priorities and supporting their development.
• Oversee daily operations, including bookings, scheduling, report coordination and client enquiries.
• Assist with doctor onboarding processes and the ongoing management of our specialist network, building strong working relationships with our specialist doctors and ensuring they are well supported.
• Identify opportunities to improve processes, document workflows and move suitable tasks to our offshore team.
• Recruit, onboard and train new team members as the business grows.
• Step in to support the team on the phones and with administrative tasks during busy periods.
• Work alongside our technology team to roll out new systems across the operations team.
• Report to the Managing Director on team performance, workloads and operational priorities.
• Over time, take on responsibilities in finance and accounts.

Connaissances

Operations leadership

Team leadership

Client service

Outils

Microsoft Office

Google Suite

Description du poste

Medibytes Legal in Brisbane is seeking an experienced Operations & Practice Manager to lead our onsite client services team and coordinate an offshore support team in the Philippines. The role is primarily on-site with hybrid flexibility after probation, and occasional travel to support offshore operations.

You will drive day-to-day operations, ensure outstanding client service, and build scalable processes. There is potential to expand into finance and accounts as the business grows.