Practice Manager | Leichhardt

George & Matilda Eyecare; Sydney; On-site; AUD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive salary package

Ongoing training and development

Leadership development opportunities

Annual product allowance

Family and friends discounts and benefi

Mentoring and support from experienced

Collaborative team culture

Opportunity to lead a respected, local

Job summary

George & Matilda Eyecare is seeking a Full-Time Practice Manager to lead our Leichhardt team, delivering exceptional patient experiences while guiding staff to success.

As a senior optical leader, you will drive clinical independence, coach and mentor team members, manage operations and performance, and champion a patient-first culture across a busy community practice that values personalised service, staff development, and strong patient relationships within a supportive national network.

Qualifications

• 3+ years' experience in the optical industry.
• Proven experience managing or leading teams within optical, retail, or healthcare environments.
• Strong dispensing skills and technical optical knowledge.
• Demonstrated commitment to exceptional patient care and customer service.
• Experience coaching, mentoring, and developing team members.
• Strong organisational, commercial, and problem-solving skills.
• Ability to manage change and drive continuous improvement.
• Consultative approach to patient care and sales.
• Confidence using optical retail systems and practice management tools.

Responsibilities

• Lead from the front and support team success.
• Create a culture where patients receive outstanding care every visit.
• Inspire, coach and develop team members for high performance.
• Drive operational excellence and continuous improvement across the practice.

Skills

Leadership

Dispensing skills

Customer service

Coaching & mentoring

Change management

Sales consultative

Practice management systems

Tools

Optical retail systems

Practice management tools

Job description

More Time. More Care. Patient First. Clinical Independence.

Are you an experienced retail or optical leader ready to make a meaningful impact in a thriving community practice?

We're looking for a Full-Time Practice Manager to lead our Leichhardt team, creating an exceptional environment for both patients and staff while driving the continued success of the practice.

At George & Matilda Eyecare, we believe great patient outcomes start with great leadership. This is an opportunity to lead a dedicated team, champion a patient-first culture, and help shape the future of a well-established practice.

Why Leichhardt?

Known as Sydney's vibrant Little Italy, Leichhardt is a bustling inner-west community filled with cafes, restaurants, boutique shopping, and a strong local spirit. With excellent transport links and a loyal community that values personalised service, it's the perfect location to build meaningful patient relationships while leading a successful practice.

Why Join George & Matilda Eyecare?

As a proudly Australian and community-focused organisation, we empower our local practices to deliver personalised care while providing the support and resources of a national network.

What We Offer

• Competitive salary package
• Ongoing training, education, and professional development
• Leadership development opportunities
• Annual product allowance
• Family and friends discounts and benefits
• Mentoring and support from experienced leaders
• A collaborative and supportive team culture
• The opportunity to lead a respected community practice

About The Opportunity

We're seeking an experienced Practice Manager, Optical Manager, or Senior Optical Dispenser with a strong leadership background and a passion for delivering exceptional patient experiences.

This role will suit someone who enjoys leading from the front, supporting team success, and creating a culture where patients receive outstanding care every time they visit.

What You’ll Bring

• 3+ years' experience in the optical industry
• Proven experience managing or leading teams within optical, retail, or healthcare environments
• Strong dispensing skills and technical optical knowledge
• A demonstrated commitment to exceptional patient care and customer service
• Experience coaching, mentoring, and developing team members
• Strong organisational, commercial, and problem-solving skills
• The ability to successfully manage change and drive continuous improvement
• A consultative approach to patient care and sales
• Confidence using optical retail systems and practice management tools

Most importantly, we're looking for a leader who inspires others, supports team growth, and creates an environment where both patients and staff thrive.

At G&M Eyecare we believe that no two pairs of eyes are the same. Every individual has something unique to bring to their role, that’s why we encourage and support diversity in all its forms. At G&M Eyecare we are committed to making the environment you work in inclusive and enabling.

If you're passionate about leadership, patient care, and building high-performing teams, we'd love to hear from you.

About The Business

Antonello Palmisani Optometrist has been providing wonderful eye care solutions in the Inner West for the past 20 years. Antonello and his team are known to many in the neighbourhood and have helped many generations of the local community with their eye care. His exceptional service and personalised attention have garnered him a fantastic reputation throughout the Inner West, and positive word of mouth sends many customers through his door.

They have now expanded their services to include Audiology, using the very latest in clinical expertise and technology. Take care of your vision and hearing health all in one convenient and newly refurbished location.