Practice Manager | Leichhardt

RGIT Australia; Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Family and friends discounts

Mentoring support

Collaborative team culture

Lead a community practice

Job summary

George & Matilda Eyecare in Sydney seeks a Full-Time Practice Manager to lead the Leichhardt team, delivering exceptional patient experiences and guiding the practice to ongoing success.

Ideal candidates have 3+ years in optical, strong dispensing skills, and a track record of coaching and developing staff within healthcare or retail. This role offers leadership, growth, and a collaborative team culture.

Qualifications

• 3+ years' experience in the optical industry.
• Proven experience managing or leading teams within optical, retail, or healthcare environments.
• Strong dispensing skills and technical optical knowledge.
• A demonstrated commitment to exceptional patient care and customer service.
• Experience coaching, mentoring, and developing team members.
• Strong organisational, commercial, and problem-solving skills.
• The ability to successfully manage change and drive continuous improvement.
• A consultative approach to patient care and sales.
• Confidence using optical retail systems and practice management tools.

Responsibilities

• Lead the Leichhardt team to deliver exceptional patient experiences.
• Drive continued success of the practice and maintain patient-centric culture.
• Coach and develop staff to achieve performance and service targets.

Skills

Optical industry experience

Team leadership

Dispensing skills

Patient care

Mentoring

Organisational skills

Change management

Consultative selling

Practice management tools

Job description

Full-time Permanent Mid-level Senior

Posted 01 Oct 2026

Description

More Time. More Care. Patient First. Clinical Independence.

Are you an experienced retail or optical leader ready to make a meaningful impact in a thriving community practice?

We're looking for a Full-Time Practice Manager to lead our Leichhardt team, creating an exceptional environment for both patients and staff while driving the continued success of the practice.

At George & Matilda Eyecare, we believe great patient outcomes start with great leadership. This is an opportunity to lead a dedicated team, champion a patient-first culture, and help shape the future of a well-established practice.

Known as Sydney's vibrant Little Italy, Leichhardt is a bustling inner-west community filled with cafes, restaurants, boutique shopping, and a strong local spirit. With excellent transport links and a loyal community that values personalised service, it's the perfect location to build meaningful patient relationships while leading a successful practice.

Why Join George & Matilda Eyecare?

As a proudly Australian and community-focused organisation, we empower our local practices to deliver personalised care while providing the support and resources of a national network.

What We Offer

• Competitive salary package
• Ongoing training, education, and professional development
• Family and friends discounts and benefits
• Mentoring and support from experienced leaders
• A collaborative and supportive team culture
• The opportunity to lead a respected community practice

About the Opportunity

We're seeking an experienced Practice Manager, Optical Manager, or Senior Optical Dispenser with a strong leadership background and a passion for delivering exceptional patient experiences.

This role will suit someone who enjoys leading from the front, supporting team success, and creating a culture where patients receive outstanding care every time they visit.

What You'll Bring

We're looking for someone who has:

• 3+ years' experience in the optical industry
• Proven experience managing or leading teams within optical, retail, or healthcare environments
• Strong dispensing skills and technical optical knowledge
• A demonstrated commitment to exceptional patient care and customer service
• Experience coaching, mentoring, and developing team members
• Strong organisational, commercial, and problem-solving skills
• The ability to successfully manage change and drive continuous improvement
• A consultative approach to patient care and sales
• Confidence using optical retail systems and practice management tools

Most importantly, we're looking for a leader who inspires others, supports team growth, and creates an environment where both patients and staff thrive.

At G&M Eyecare we believe that no two pairs of eyes are the same. Every individual has something unique to bring to their role, that’s why we encourage and support diversity in all its forms. At G&M Eyecare we are committed to making the environment you work in inclusive and enabling.

About the business:

Antonello Palmisani Optometrist has been providing wonderful eye care solutions in the Inner West for the past 20 years. Antonello and his team are known to many in the neighbourhood and have helped many generations of the local community with their eye care. His exceptional service and personalised attention have garnered him a fantastic reputation throughout the Inner West, and positive word of mouth sends many customers through his door.

They have now expanded their services to include Audiology, using the very latest in clinical expertise and technology. Take care of your vision and hearing health all in one convenient and newly refurbished location.

Company Overview

Putting our People and our Patients First At G&M Eyecare we believe that no two pairs of eyes are the same. Every individual has something unique to bring to their role, that’s why we encourage and support diversity in all its forms. At G&M Eyecare we are committed to making the environment you work in inclusive and enabling. At George & Matilda, we provide a warm and friendly working environment with loads of team members benefits and rewards including: Generous annual spend on your eyecare and fashion needs Family and friends discounts and benefits Fortnightly financial bonus and reward programs On the job and external learning and development opportunities Opportunities for advancement and career progression and qualifications George & Matilda are a value-based organisation, our behaviours are modelled on the following characteristics: