Practice Manager / Clinical Administrator

Health First Group; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Health First Group is seeking a Practice Manager / Clinical Administrator for our Mackay Clinic. This full-time role focuses on patient-facing service, clinic coordination and team supervision to ensure smooth daily operations.

Experience in a reception/medical setting is advantageous; willingness to learn is essential. You will oversee rosters, billing, client records and collaborate with therapists to deliver high-quality care.

Qualifications

• Experience in a similar reception/medical role is desirable.
• Ability to manage a small team or supervise others.
• Strong organisational and time management skills.
• Capable of handling multiple tasks with accuracy and speed.
• Excellent customer service and communication skills.

Responsibilities

• Provide exceptional customer service to patients and clients.
• Follow up on aging debts and collect payments.
• Promote in-house services and products to clients.
• Draft and manage staff rosters.
• Conduct performance reviews and coach new reception staff.
• Support initiatives promoting a positive work culture and align with company values.
• Maintain up-to-date diary of therapists and opening hours.
• Coordinate clinic communications (emails/letters).
• Maintain tidy clinic and treatment spaces.
• Process all payments (Cash, EFTPOS, HICAPS, cheques) and issue receipts.
• Maintain client records accurately.

Skills

Customer service

People management

Time management

Attention to detail

Organisational skills

Education

Administration certification

Tools

G-Suite

Job description

Practice Manager / Clinical Administrator

linic Administrator / Practice Manager - Full time opportunity available (38h/week)

We are looking for someone to be the face of the company at ourMackay Clinic. If you have an inviting and welcoming personality, initiative, time management, attention to details and positive work ethic, you might be the right fit for this role!
Medical experience is not mandatory, but you must be willing to learn!

Why should you apply?

An exciting opportunity to grow as part of anexpanding health care service

Culturally diverse teamwho we consider family

Ongoing learning andprofessional development

We have wonderful patients and clients

Rewarding role - Make part of our patients journeyback to better health!

Full training and ongoing Support!

Responsibilities include, but not limited to:

Provide exceptional customer service

Following up on aging debts and collecting payments.

Promote in house services and products to potential clients/customers

Drafting of rosters.

Performance reviews

Training and coaching of new receptionist.

Support the implementation of initiatives that establish a work culture in
line with the company values.

Develop and maintain effective collaborative, partnerships and strategic
alliances with key external stakeholders

Maintaining up to date diary of therapists and opening hours

Efficient coordination of clinic communications (emails/letters etc)

Maintain general tidiness of clinic and treatment rooms

Undertake fee collection, Process all facilities of payments – Cash, EFTPOS, HICAPS, cheques, and issue receipts

Maintain correct and up to date client records

What you will bring to the role

Administration certification or years of experience in a similar role (reception/medical)

Team or people management capabilities and willingness to learn

Flexibility and adaptability to changing workloads

High degree of accountability and attention to detail

Strong organisational and time management skills

Understanding of the rights of people with a disability

Current Valid Driver's License

Availability Monday - Friday, between 8am to 6pm.

Attitude to take initiative, dedication, reliability and team work

Demonstrates time management, delegation, organisation skills and positive work ethic

Attention to detail and problem solving skills

Proficient in G-Suite (Google Workspace)