Practice Manager

Impression Dental Group; Willoughby; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive remuneration

Quarterly bonus structure

Professional development opportunities

Employee Assistance Program

Work app discounts

Job summary

Smiles Chatswood, part of Impression Dental Group, seeks an experienced Practice Manager to lead a busy cosmetic-focused dental practice. You will oversee daily operations, drive performance, and support a high-calibre team delivering exceptional patient care.

In this role you will manage budgets, scheduling, compliance and patient relations, while championing a positive workplace culture and continuous improvement. A strong leader with dental operations experience is required.

Qualifications

• Proven experience as a Dental Practice Manager.
• Strong understanding of dental procedures, office management and regulatory compliance.
• Excellent financial management skills including budgeting and forecasting.
• Outstanding leadership and team-building abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in practice management software and Microsoft Office.

Responsibilities

• Operational excellence: ensure smooth day-to-day operations, regulatory adherence and standards.
• Financial management: budgeting, forecasting, cost control, and service quality.
• Team leadership: supervise staffing, interviewing, training, and scheduling to optimise performance.
• Patient relations: address inquiries and ensure high patient satisfaction.

Skills

Dental practice management

Leadership

Financial budgeting

Regulatory compliance

Communication

Microsoft Office

Tools

Practice management software

Microsoft Office Suite

Job description

About Smiles Chatswood is looking for an experienced Practice Manager to lead our busy, cosmetic-focused dental practice on a full-time basis.

This is an exciting opportunity to join an established practice offering a comprehensive range of general and cosmetic dental treatments, including implants, oral surgery and veneers.

As Practice Manager, you will oversee the day-to-day operations of the practice, providing strong leadership and support to the team while ensuring an exceptional patient experience. You will be responsible for team management, practice performance, operational efficiencies and helping drive the ongoing success of the practice.

This is a fantastic opportunity for an experienced Practice Manager who thrives in a fast-paced environment, enjoys leading and developing a team, and is passionate about delivering outstanding patient care and maintaining a positive workplace culture.

Key Responsibilities:

• Operational Excellence: Ensure smooth day-to-day operations of the practice, including adherence to health regulations and industry standards.
• Financial Management: Manage financial activities, including budgeting, forecasting, and cost control, while maintaining exceptional service quality.
• Team Leadership: Supervise staffing needs, including interviewing, training, and scheduling, to optimise team performance and meet patient needs.
• Patient Relations: Address patient inquiries and concerns, ensuring a high level of satisfaction and addressing any issues promptly.

About You:

• Proven experience as a Dental Practice Manager
• Strong understanding of dental procedures, office management, and regulatory compliance.
• Excellent financial management skills, including experience with budgeting and forecasting.
• Exceptional leadership and team-building abilities.
• Outstanding communication and interpersonal skills.
• Proficiency in practice management software and Microsoft Office Suite.

What We Offer:

• Competitive remuneration and quarterly bonus structure
• Opportunities for professional development and growth
• Join and be apart of our yearly Practice Managers conference
• Opportunity to make an impact
• Access to our Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Work App
• Certified Great Place to Work two years in a row 2024 & 2025