Practice Manager

Health in Mind Orange; Orange City Council; On-site; AUD 70,000 - 110,000; Full time

Job summary

Health in Mind Orange is seeking a Practice Manager to lead day-to-day operations of our psychology practice, emphasising compassionate, ethical care and staff wellbeing.

The role requires experience supervising administrative teams, coordinating with clinicians, and managing confidentiality, WHS compliance, and financial processes such as payroll and billing. This is a full-time position in a supportive, collaborative environment.

Qualifications

• Minimum of 2 years' experience in a management role.
• Demonstrated ability to supervise, support and develop staff and promote teamwork.
• Experience with diverse populations and commitment to ethical practices.
• Excellent communication and interpersonal skills for staff, clients and stakeholders.
• Experience creating a positive workplace culture and ensuring staff wellbeing.
• Proficiency with computer and cloud-based programs.
• Understanding of work health and safety legislation and compliance with national employment standards.
• Knowledge of medical/mental health settings and regulatory requirements (Medicare/AHPRA).

Responsibilities

• Lead with empathy and integrity to foster a positive work environment.
• Mentor administrative staff and promote collaboration and ongoing growth.
• Work with clinical staff to keep client care at the forefront of operations.
• Oversee financial processes including billing and payroll with transparency.
• Maintain client confidentiality and staff privacy.
• Develop and review practice policies and administrative processes.
• Coordinate with the Director on business planning and ad hoc tasks.

Skills

People management

Staff development

Communication

Ethical practice

Confidentiality

Xero / practice software

Tools

Xero

Job description

Health in Mind Orange is a psychology practice built on a foundation of compassion, integrity, and a deep commitment to the well‑being of our clients. We are a team of dedicated mental health professionals who believe in creating a supportive and respectful environment for both our clients and staff. We are seeking a Practice Manager who shares our values and is passionate about fostering a positive, ethical, and people‑centred workplace.

Health in Mind Orange is an award winning team, being awarded multiple regional and local awards as an "Employer of Choice" and for excellence in "Workplace Health and Wellbeing". We value our staff, and our work environment is our strength.

Position Summary:

The Practice Manager plays a crucial role in ensuring that our practice operates with a strong focus on people—both our clients and our team. This role requires someone who is not only skilled in managing the day‑to‑day operations at a fast pace but also deeply committed to upholding our practice's values of respect and care for all persons, integrity and ethical care. The ideal candidate will be a compassionate leader who excels at building relationships, supporting staff, and ensuring that our practice remains a place where clients feel safe and valued.

This position is full time with an option for a fortnightly rostered day off .

Main responsibilities:

• § Lead with empathy and integrity, fostering a positive and inclusive work environment.
• § Support and mentor administrative staff, promoting a culture of collaboration, respect, and continuous growth.
• § Work closely with clinical staff to ensure that client care is always at the forefront of our operations.
• § Handle financial processes with transparency and fairness, ensuring ethical management of billing, payroll, and other financial tasks.
• § Maintain client confidentiality and staff privacy at all times.
• § Develop and implement practices that prioritise the well‑being of both clients and staff.
• § Address client inquiries and concerns with compassion, ensuring they feel heard and respected.
• § Uphold and promote the practice's values and ethical standards in all aspects of management.
• § Support the mental health and well‑being of staff, offering resources and encouragement as needed.
• § Develop, maintain and review policy and procedures and administrative processes of the practice
• § Work closely with the Director around all aspects of the business and future planning.
• § Flexibility to take direction and ad hoc tasks assigned by the Director.

Selection Criteria:

• § Minimum of 2 years' experience in a management role, ideally within a mental health or medical setting.
• § Demonstrated ability to supervise, support and develop staff and promote teamwork
• § Demonstrated ability to work with people of diverse backgrounds and a desire to contribute positively to the lives of people with mental health conditions.
• § Demonstrated understanding and commitment to ethical practices and confidentiality within a professional setting.
• § Excellent communication and interpersonal skills, with the ability to work with staff, clients and external stakeholders.
• § Experience in creating and maintaining a positive workplace culture and promoting wellbeing of staff.
• § Proficient in using computer and cloud‑based programs is essential.
• § Demonstrated skills in problem solving, ability to prioritise and work independently
• § Attention to detail and understanding of how to create and evaluate administrative processes.
• § Understanding of work health and safety legislation and principles, ensuring compliance with relevant award conditions and national employment standards.
• § Knowledge of basic financial management principles, payroll, budgeting, and strategic planning.
• § Experience working in medical, psychology, and or allied health related fields.
• § Knowledge of healthcare regulations, including Medicare and AHPRA, with a focus on ethical compliance.
• § Sound working knowledge of Xero, practice management or other administrative software.

Successful applicants must have a current Working with Children Check and National Police background check prior to commencement.