People-Centric Practice Manager - Mental Health

Health in Mind Orange; Orange City Council; On-site; AUD 70,000 - 110,000; Full time

Job summary

Health in Mind Orange is seeking a Practice Manager to lead day-to-day operations of our psychology practice, emphasising compassionate, ethical care and staff wellbeing.

The role requires experience supervising administrative teams, coordinating with clinicians, and managing confidentiality, WHS compliance, and financial processes such as payroll and billing. This is a full-time position in a supportive, collaborative environment.

Qualifications

• Minimum of 2 years' experience in a management role.
• Demonstrated ability to supervise, support and develop staff and promote teamwork.
• Experience with diverse populations and commitment to ethical practices.
• Excellent communication and interpersonal skills for staff, clients and stakeholders.
• Experience creating a positive workplace culture and ensuring staff wellbeing.
• Proficiency with computer and cloud-based programs.
• Understanding of work health and safety legislation and compliance with national employment standards.
• Knowledge of medical/mental health settings and regulatory requirements (Medicare/AHPRA).

Responsibilities

• Lead with empathy and integrity to foster a positive work environment.
• Mentor administrative staff and promote collaboration and ongoing growth.
• Work with clinical staff to keep client care at the forefront of operations.
• Oversee financial processes including billing and payroll with transparency.
• Maintain client confidentiality and staff privacy.
• Develop and review practice policies and administrative processes.
• Coordinate with the Director on business planning and ad hoc tasks.

Skills

People management

Staff development

Communication

Ethical practice

Confidentiality

Xero / practice software

Tools

Xero

Job description

Health in Mind Orange is seeking a Practice Manager to lead day-to-day operations of our psychology practice, emphasising compassionate, ethical care and staff wellbeing.

The role requires experience supervising administrative teams, coordinating with clinicians, and managing confidentiality, WHS compliance, and financial processes such as payroll and billing. This is a full-time position in a supportive, collaborative environment.