Practice manager

Back for the future chiropractic; Newcastle; On-site; AUD 39,000 - 61,000; Part time

Job summary

Back for the Future Chiropractic in Newcastle, NSW seeks an experienced Practice Manager. This casual, 30 hours per week role supports the clinic's day-to-day operations, patient care, and administrative functions, ensuring efficient workflows and excellent service.

You will work with a multidisciplinary team to maintain high standards, patient privacy, and compliant processes while contributing to a positive patient experience and staff satisfaction.

Qualifications

• Proven experience as a practice manager or similar healthcare administration role.
• Strong organisational and time management skills with ability to prioritise multiple tasks.
• Excellent written and verbal communication.
• Proficiency in practice management software and Microsoft Office.

Responsibilities

• Manage day-to-day administrative operations including scheduling and patient records.
• Oversee patient reception and ensure a positive first impression.
• Handle telephone enquiries, bookings and patient communications.
• Manage finances including invoicing, billing and reconciliation.
• Ensure compliance with healthcare regulations and privacy laws.
• Coordinate with clinical staff to optimise workflow and scheduling.
• Maintain inventory and equipment; prepare reports for audits.
• Support marketing initiatives and patient retention efforts.
• Resolve patient concerns promptly and professionally.

Skills

Organisational skills

Strong communication

Ability to prioritise tasks

Independent worker / team player

Customer service

Attention to detail

Healthcare administration

Tools

Practice management software

Microsoft Office

Job description

Back for the future chiropractic – Newcastle NSW

Practice Manager - Back for the Future Chiropractic (30hrs/week)

Merewether and Fern bay Locations

About us

Back for the Future Chiropractic is a dedicated healthcare practice committed to providing exceptional chiropractic services and holistic wellness solutions to the Newcastle community. We pride ourselves on creating a welcoming environment where patients receive personalised care and treatment from experienced professionals. Our mission is to improve the quality of life for our patients through evidence-based chiropractic practice and a commitment to clinical excellence.

About the role

We are seeking an experienced and organised Practice Manager to join Back for the Future Chiropractic in Newcastle, NSW. This is a casual position with the possibility of full time employment that offers flexibility whilst supporting the smooth operation of our busy practice. As Practice Manager, you will play a crucial role in ensuring our clinic runs efficiently, maintaining high standards of patient care, and supporting our clinical team to deliver exceptional service. This role is essential to the success of our practice and your contribution will directly impact both our patients' experience and our team's productivity.

Key responsibilities

• Managing day-to-day administrative operations including scheduling, patient records management, and filing systems
• Overseeing patient reception, welcoming clients, and ensuring a positive first impression
• Handling telephone enquiries, appointment bookings, and patient communications
• Managing practice finances including invoicing, billing, payment processing, and reconciliation
• Maintaining compliance with healthcare regulations, privacy legislation, and practice policies
• Coordinating with clinical staff to ensure smooth workflow and optimal patient scheduling
• Managing practice inventory, ordering supplies, and maintaining equipment as required
• Preparing reports and documentation for practice management and audits
• Supporting marketing initiatives and patient retention strategies
• Handling general enquiries and resolving patient concerns professionally and promptly

What we're looking for

• Proven experience as a practice manager or in a similar healthcare administration role
• Strong organisational and time management skills with the ability to prioritise multiple tasks
• Excellent communication skills, both written and verbal
• Proficiency in practice management software and Microsoft Office applications
• Knowledge of healthcare compliance, patient privacy legislation, and relevant regulations
• Experience handling patient records and maintaining confidentiality
• Strong customer service skills with a professional and empathetic approach
• Ability to work independently and as part of a collaborative team
• Attention to detail and accuracy in administrative tasks
• Familiarity with chiropractic or allied health practices is highly desirable

What we offer

We offer a casual position that provides flexibility to suit your lifestyle needs. You will be joining a supportive and professional healthcare team committed to delivering quality care. Working at Back for the Future Chiropractic provides the opportunity to develop your skills in healthcare management and be part of a practice that values both patient wellbeing and staff satisfaction. We foster a collaborative working environment where your contributions are recognised and appreciated.