Practice Manager

EverCare; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Evercare is seeking a capable Practice Manager to lead our Brisbane northside GP clinic, ensuring smooth day-to-day operations and a positive patient experience. You will supervise the Concierge team, coordinate with doctors and nurses, manage rostering, compliance and facilities, and drive continuous improvement across people, processes and systems, with a focus on accreditation readiness.

We value practical, personable leadership, a hands-on approach to problems, and a commitment to privacy,

Job description

Clinical Practice Manager

Location - Brisbane Northside

Evercare operates GP clinics using a unique membership-based care model, supported by custom technology that enables patient apps, online bookings, telehealth and clinical workflows.

We’re looking for a capable, organised and personable Practice Manager to lead our practice team and keep the clinic running smoothly. Someone who is great with people, confident with systems and comfortable taking ownership of both the day-to-day details and the bigger picture.

About the Role

As Practice Manager, you’ll play an important role in both the patient experience and the effective operation of one of our clinics on Brisbane’s northside. You’ll lead and develop our Concierge team, work closely with doctors and nurses, and ensure our people, processes and facilities support a consistently high standard of care.

Reporting to the Operations Manager, you’ll work with our finance, marketing, HR and IT support teams to manage practice performance, maintain quality and compliance, and make practical improvements to how the clinic operates.

This is a hands-on role for someone who notices what needs attention, follows through and helps the team do their best work.

Key Responsibilities

Practice Operations & Patient Experience

• Coordinate day-to-day practice operations, working closely with doctors, nurses and the Concierge team.
• Create a warm, welcoming and professional environment for patients and team members.
• Resolve patient concerns and staff grievances thoughtfully and effectively, with support from your manager where needed.
• Own communication within the clinic. Keep doctors and the wider team up to date with changes to systems, procedures and day-to-day operations. Use channels that reliably reach doctors, check that important updates have landed, and actively seek their input on decisions that affect the clinic.
• Oversee practice facilities, rostering, equipment and systems, coordinating maintenance and support as required.
• Recruit, onboard, develop and manage non-clinical practice staff.
• Set clear expectations, delegate effectively and support a capable, accountable team.
• Provide regular feedback, identify training needs and help team members build their skills.
• Address team issues constructively and manage payroll administration accurately.

Business & Financial Management

• Contribute to practice goals, budgets and business plans, and implement agreed actions.
• Monitor and report on practice performance, identifying issues and opportunities for improvement.
• Oversee debtors, creditors and financial records with guidance from the finance team.
• Support the preparation of financial reports and maintain accurate records.
• Stay informed about local market conditions and staffing trends to identify opportunities to grow the practice.
• Lead the practice accreditation process and maintain readiness throughout the accreditation cycle.
• Review and improve practice systems, maintain a quality improvement plan and involve the team in making improvements.
• Undertake risk assessments, review incidents and near misses, and maintain the practice’s emergency response plan.
• Manage Practice Incentives Program and Workforce Incentive Program confirmations through PRODA.
• Maintain practice procedures that support privacy, workplace health and safety, employment and other regulatory and contractual obligations.
• Work with IT support to maintain reliable systems and ensure the team follows data security policies.

Who We’re Looking For

• A confident, approachable leader: You set clear expectations, support your team and handle difficult conversations professionally.
• Patient-focused: You bring warmth, empathy and sound judgement to the way you support patients and respond to concerns.
• Organised and reliable: You can manage competing priorities, keep track of details and follow things through to completion.
• Comfortable with technology: You learn systems quickly and help others use them confidently.
• Practical and proactive: You notice problems, work through solutions and take responsibility for getting things done.
• Trustworthy and accurate: You act with integrity, respect confidentiality and double-check important details.

Experience in general practice management is highly regarded, particularly exposure to accreditation, practice finances, team management and quality improvement.

Why Join Evercare

Make a direct contribution to the patient experience and the way our clinics operate.

Work closely with clinical colleagues and dedicated operations, HR, finance and IT support teams.

Have the opportunity to develop your team and make practical improvements as Evercare grows.