Practice Lead – Family Wellbeing

Townsville Aboriginal and Islander Health Service; Townsville City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Townsville Aboriginal and Islander Health Service in Townsville QLD is seeking a Practice Lead for Family Wellbeing to provide oversight, coaching and guidance to a team delivering culturally responsive, strengths-based services for Aboriginal and Torres Strait Islander children and families.

You will support complex case management, drive early intervention and service coordination, ensure quality compliance, and strengthen family capacity while keeping families safely connected to their

Responsibilities

• Provide leadership, supervision, and mentoring to Family Wellbeing staff promoting culturally safe, strengths-based practice.
• Support and oversee complex case management, risk assessment, case planning and service delivery to achieve positive outcomes for children and families.
• Build workforce capability through coaching, reflective practice, case reviews and professional development.
• Ensure compliance with Family Wellbeing Service procedures, contractual obligations, quality standards and organisational policies.
• Monitor service delivery, case quality and program performance, contributing to continuous improvement initiatives.
• Provide guidance on referrals, service coordination, and stakeholder engagement to ensure families access appropriate supports.
• Develop and maintain effective partnerships with internal teams, community organisations and external service providers.
• Contribute to reporting, data integrity and strategic service development to support improved outcomes for Aboriginal and Torres Strait Islander children, families and communities.

Job description

Townsville Aboriginal and Islander Health Service – Townsville QLD

3d ago , from Townsville Aboriginal and Islander Health Service

Lead and support a team of Family Wellbeing professionals to deliver culturally responsive, strengths-based services for Aboriginal and Torres Strait Islander children and families. The Practice Lead provides coaching, practice guidance, and oversight of case management activities, ensuring services achieve positive outcomes while meeting quality and compliance requirements.

The Practice Lead promotes best practice and ensures service delivery aligns with Family Wellbeing Service procedures, contractual requirements, and quality standards. The role supports staff to strengthen family capability, parenting skills and resilience through effective case management, early intervention, and service coordination, helping to prevent issues from escalating and improve outcomes for families.

The primary focus of our Family Wellbeing Practice Lead is to provide oversight to support positive and sustainable outcomes

• Supporting high-quality practice that enables children and young people to remain safely connected to their family, community, and culture.
• Strengthening family capacity to meet the care, protection, development, and wellbeing needs of their children.
• Guiding staff to deliver effective early intervention and family support services.
• Promoting outcomes that reduce the need for children and young people to enter or remain in out-of-home care.
• Ensuring Aboriginal and Torres Strait Islander families can access culturally safe supports that strengthen parenting, resilience, and family wellbeing.
• Leading best-practice approaches that contribute to reducing the over-representation of Aboriginal and Torres Strait Islander children and families in the child protection system.
• Supporting a skilled and capable workforce through coaching, mentoring, case consultation, and continuous practice improvement.

Key Responsibilities and Accountabilities

• Provide leadership, supervision, and mentoring to Family Wellbeing staff promoting culturally safe, strengths-based practice.
• Support and oversee complex case management, risk assessment, case planning and service delivery to achieve positive outcomes for children and families.
• Build workforce capability through coaching, reflective practice, case reviews and professional development.
• Ensure compliance with Family Wellbeing Service procedures, contractual obligations, quality standards and organisational policies.
• Monitor service delivery, case quality and program performance, contributing to continuous improvement initiatives.
• Provide guidance on referrals, service coordination, and stakeholder engagement to ensure families access appropriate supports.
• Develop and maintain effective partnerships with internal teams, community organisations and external service providers.
• Contribute to reporting, data integrity and strategic service development to support improved outcomes for Aboriginal and Torres Strait Islander children, families and communities.

Applications Close: 10th November 2026