Wellbeing Worker

Townsville Aboriginal and Islander Health Service; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Salary Packaging Benefits

Training & Development Opportunities

Employee Assistance Program

Job summary

Townsville Aboriginal and Islander Health Service seeks a Wellbeing Worker to provide day-to-day early intervention, case management and practical support to Aboriginal and Torres Strait Islander children and families. The role emphasizes a strengths-based approach to prevent escalation to crisis and avoid statutory involvement.

Key duties include holistic assessments, risk monitoring, and building family capacity through culturally appropriate services and referrals.

Qualifications

• Hold a Current Blue Card (Queensland's Working with Children Check)
• Ability to Pass a National Criminal History Check
• Certificate IV or higher in Community Services or Human Services
• Developed knowledge of child development and parenting skills models
• Ability to operate within a case management model with vulnerable clients
• Understanding of Aboriginal and Torres Strait Islander issues and cultural competence
• Strong communication skills and proficiency with standard software
• Knowledge of statutory child protection and DFV legislation

Responsibilities

• Provide comprehensive and holistic assessment of family needs
• Monitor client needs, risks, develop and review case plans
• Build and support families' capabilities and connections using a culturally holistic approach
• Complete ongoing wellbeing and child profiles assessments
• Advocate for services and facilitate referrals
• Develop and maintain relationships with clients and support their skills development
• Manage referrals with consent and coordinate internal/external services
• Participate in family support and case management per Human Services Quality Standards
• Liaise with supervisor on client matters
• Submit reports to managers per schedule
• Ensure secure management of program files and privacy compliance
• Develop partnerships with relevant agencies
• Participate in community activities to provide brief interventions and referrals

Skills

Case management

Cultural competence

Assessment skills

Strong communication

Interagency collaboration

Parenting knowledge

Education

Certificate IV in Community Services or higher

Tools

Drivers Licence (QLD - C Class)

Job description

Townsville Aboriginal and Islander Health Service – Townsville QLD

Our Wellbeing Worker is responsible for the provision of day-to-day early intervention, case management and practical support to Aboriginal and Torres Strait Islander children and families with a primary focus on the care and protection of vulnerable children and young people.

This role requires working from an Aboriginal and Torres Strait Islander/strengths-based perspective to support vulnerable and at-risk families to strengthen their capability, parenting skills, and resilience to prevent problems from developing or escalating to crisis point in order to avoid entry into the statutory system or when exiting from the statutory system.

Support includes building on parenting knowledge; information and support for healthy child development and wellbeing, access and participation in education; skills development; building connection to community networks, access to relevant services. Support is delivered through a case management model underpinned by the Family Wellbeing Service Workplace Practice Procedures and Family Wellbeing contractual agreement standards.

The primary focus of this role is to work alongside families to achieve sustainable outcomes in the following areas:

• Children and young people are reunified or remain with family and community
• Families improve their capacity to meet their children’s care, protection and development needs
• Families are supported to care for their children and young people
• Fewer children and young people out-of-home care
• Aboriginal and Torres Strait Islander families have access to support to strengthen their capacity to nurture and care for their children’s wellbeing
• Reduction of the over-representation of Aboriginal and Torres Strait Islander families in the child protection system.

Key Responsibilities and Accountabilities

• Provide a comprehensive and holistic assessment of family’s needs
• Monitor client needs, identify risks, develop a case plan, and monitor and review the case plan
• Build and support families capabilities and connections using a culturally holistic case management approach
• Complete ongoing assessment:
• Wellbeing Domains (initial subsequent and closing)
• Child profiles
• Advocate for the provision of appropriate services for the child and parents and support efficient referrals to salient services for children and their family
• Develop and maintain effective relationships with clients and provide nurture and support for clients while assisting in the development of their skills and build capacity within the family
• Referrals completed and sent to internal and external services with consent provided and based on identified needs of the family
• Participate in all aspects of family support and case management practice as per the Human Services Quality Standards
• Liaise with the Line Supervisor in relation to all client related matters, including client needs, engagement, issues, observations, or concerns
• Reports submitted to Manager / Practice Lead / Coordinator in accordance with reporting schedules and directions
• Ensure secure management of all program files and compliance with applicable privacy legislation and policies
• Develop and document good working relationships and/or collaborative partnerships with relevant agencies
• Actively participate in scheduled Family Wellbeing community-based activities to provide brief interventions for information, advice and referral and promote and support family’s participation in evidence-based community programs

Required Qualifications and Experience

• Hold a Current Blue Card (Queensland's Working with Children Check)
• Ability to Pass a National Criminal History Check
• Hold a Current Drivers Licence (QLD - C Class)
• Certificate IV or higher in Community Services or Human Services
• Relevant industry experience in a similar role
• Developed knowledge of child development and parenting skills models and theory, attachment theory and strengths-based service delivery
• Ability to operate within a case management model with strong capabilities around building relationships with and motivating vulnerable people, assessing needs and advocating for the client
• Proven understanding of the historical, social, cultural, and economic issues effecting the Aboriginal and Torres Strait Islander communities
• Demonstrated experience/positive engagement when working with persons of Aboriginal and/or Torres Strait Islander backgrounds and an understanding cultural competence
• Demonstrated oral communication skills and competence in use of business technology and desktop applications, internet, word, spreadsheet, and database packages
• High level communication skills, written, verbal and interpersonal when liaising with clients and Departmental representatives
• Knowledge of or the ability to acquire knowledge of the relevant government statutes governing statutory child protection work (i.e. Child Protection Act 1999) and Domestic and Family Violence work (i.e. Domestic and Family Violence Protection Act 2012) and the ability to keep current of the legislative, practice and procedural changes within the system.

At TAIHS we are committed to empowering our people through meaningful careers, providing them the support and opportunity to grow, succeed and thrive. Join us and make a real difference to the lives of individuals, families and communities.

Benefits of being a TAIHS team member:

• Weekly Pay & Access to Salary Packaging Benefits
• Training & Development Opportunities – Your success is our goal!
• Free Access to Employee Assistance Program - Supporting you to be your best
• Wellbeing Program that includes 10 Wellbeing Days + Wellness Facilities

TAIHS is committed to building an inclusive culture that respects and promotes human rights and diversity. The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Employees demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people communicate effectively and empower Aboriginal and Torres Strait Islander people.

TAIHS acknowledges that we respectfully journey together to aspire to be a culturally capable organisation. We are an inclusive, equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.