Family Wellbeing Team Lead — Coaching & Impact

Aboriginal & Torres Strait Islander Community Heal; Brisbane; Vor Ort; AUD 102.000 - 125.000; Vollzeit

Benefits dieser Stelle

Permanent full-time role

Laptop & mobile phone

Salary packaging up to 15900 AUD

Entertainment benefits

Flexible rostering / 9-day fortnight

Zusammenfassung

ATSICHS Brisbane is seeking a Family Wellbeing Team Leader to guide frontline services within the Family Wellbeing Services program. You will mentor staff, coordinate integrated care for Aboriginal and Torres Strait Islander families, and drive client outcomes through coaching and side-by-side field support.

You will use data to monitor case management quality, foster staff development, and collaborate with multiple service providers to ensure timely, culturally safe support for families at-risk

Qualifikationen

• Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field
• Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.
• Demonstrated ability to understand and apply child safety and social work theoretical frameworks of practice, aligning client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions.
• In-depth technical knowledge of relevant social care legislation (child protection, housing etc.) and ability to guide staff on legislative requirements.
• Demonstrated knowledge and experience in team management, including directing staff workflow and client quality. Forward plan operational constraints, team culture, and forecasting 12-month operational change priorities.
• Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schooled, Hospitals etc.). Develop strong team working culture to motivate staff and sustain behaviour change in influencing others.
• Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap-around care for families, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.
• With the support of Manager and operational policies, ability to problem solve barriers to service provision, while adhering to client risk and safety standards.

Aufgaben

• Diligent tracking of intake waitlist, ensuring contact with clients around expected service timeframe and awareness of referral.
• Assertively support staff with low initial engagement to consent achievement rates aiming for an 80% program success rate.
• Ensure all staff complete the 'Worker Safety Assessment' prior, and directly after, first home visit, ensuring a safe working environment culture is developed in team.
• Ensure all staff facilitate ATSICHS 'Narrative Assessment Tools' and are completed in full by client ensuring the voices of clients are imbedded in their assessment.
• Ensure staff facilitate FLDM meetings with broader family kin, gaining family consensus on their challenges and path forward.
• Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients. Utilise the Coaching App to record all staff.
• Ensure staff utilise internal ATSICHS services, coordinating to ATSICHS medical, dental, kindy, and allied health services, as part of case plan. Ensure staff also enact specialist care pathways (mental health, allied health, child assessments etc).
• Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement.

Ausbildung

Bachelor's degree in a relevant social services field

Diploma in relevant Community/Services field

Jobbeschreibung

ATSICHS Brisbane is seeking a Family Wellbeing Team Leader to guide frontline services within the Family Wellbeing Services program. You will mentor staff, coordinate integrated care for Aboriginal and Torres Strait Islander families, and drive client outcomes through coaching and side-by-side field support.

You will use data to monitor case management quality, foster staff development, and collaborate with multiple service providers to ensure timely, culturally safe support for families at-risk