Practice Lead - Community Services

Lutheran Services Australia; Brisbane; On-site; AUD 120,000 - 130,000; Full time

Job summary

Lutheran Services Australia is seeking a Practice Lead in Community Services to strengthen practice across our network and embed the Model of Care. You will collaborate with leaders to ensure consistent, evidence-informed service delivery and build staff capability for positive client outcomes.

You will oversee development of practice frameworks, provide specialist guidance on complex issues, and drive continuous improvement across multiple sites, with some travel as required.

Qualifications

• Relevant qualifications in community services, human services, social work, psychology or related field.
• Strong professional practice experience within community, disability, or human services.
• Understanding of contemporary, evidence-informed and client-centred practice.
• Confident in building relationships, influencing others and providing practical advice.
• Ability to identify opportunities for improvement and translate them into practice.

Responsibilities

• Lead the development and implementation of evidence-informed practice frameworks, procedures and standards.
• Support the implementation of Lutheran Services’ Model of Care across Community Services.
• Partner with service leaders to strengthen practice quality, consistency and client outcomes.
• Provide specialist advice on complex practice, safeguarding and regulatory matters.
• Build capability through coaching, education and reflective practice.
• Identify and lead opportunities for practice and service improvement.

Skills

Stakeholder influencing

Coaching & education

Evidence-informed practice

Client-centred approach

Education

Relevant qualifications in community services / related field

Job description

Practice Lead | Community Services

Location: Support Centre, Milton with frequent travel across our Community Services sites

Employment Type: Full Time Permanent

Remuneration: Circa $120 - $130K + Salary Packaging + Benefits

You know that good practice is more than having the right policies and frameworks. It’s about helping people understand what good looks like and giving them the tools, guidance and confidence to put it into practice. As Practice Lead, you’ll use your expertise and influence to strengthen practice across Community Services, embedding our Model of Care and helping our teams deliver consistent, evidence-informed services. This is your opportunity to prepare strong foundations for growth in an organisation with a rich history.

About The Role

The Practice Lead is a newly created role focused on strengthening practice across Community Services. Working alongside leaders and teams, you’ll help build strong foundations for consistent service delivery, staff capability and positive outcomes for the people we support. In this role, you’ll:

• Lead the development and implementation of evidence-informed practice frameworks, procedures and standards.
• Support the implementation of Lutheran Services’ Model of Care across Community Services.
• Partner with service leaders to strengthen practice quality, consistency and client outcomes.
• Provide specialist advice on complex practice, safeguarding and regulatory matters.
• Build capability through coaching, education and reflective practice.
• Identify and lead opportunities for practice and service improvement.

About You

You’ll bring strong community services experience, ideally in disability sector, with demonstrated capacity to influence, drive change and a genuine interest in helping people and services deliver their best work. We’re looking for someone with:

• Relevant qualifications in community services, human services, social work, psychology or a related field.
• Strong professional practice experience within community, disability, or human services.
• An understanding of contemporary, evidence-informed and client-centred practice.
• The confidence to build relationships, influence others and provide practical advice.
• An ability to see opportunities for improvement and help turn them into practice.

About Us

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people love what they do, supporting over 6,000 people each year across more than 25 sites.